INTEL ARC B580 LOW PERFORMANCE

[ceoyvz]

MY SYSTEM SPECIFICATIONS i5 14400F – 16GB RAM – Intel Arc B580 graphics card – Windows 11

The FPS is very low. My friend has the same graphics card and gets a higher FPS. Is there an FPS limit on the card? Why is it like this?

[IntelSupport]

Hello ceoyvz,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

1. When does the issue start to occur?
2. How long has the system been working properly?
3.  Did you perform a clean driver installation using Display Driver Uninstaller (DDU) when updating to version 32.0.101.8974 (WHQL Certified)?
4. What is the name of the game or games where you are experiencing the low FPS, and does this happen in all games or only specific titles?
5. Where did you download the game from (Steam, Epic Games, etc.)? May I know the game version?
6. Is Resizable BAR enabled in your BIOS?
7. What are the troubleshooting steps that you tried so far?
8. May I know the exact make, model, and wattage of your PSU?
9. Have you tried verifying the integrity of the game files?
10. Is this an Intel-branded card or a third-party card?
11. Please run the Intel System Support Utility (SSU) and attach the report for system diagnostics:

• Download link: Intel SSU Tool
• After downloading, open the tool, run a scan (leave default options), click Next, then save the results as a .txt file, and attach it in your reply.
  • Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Best regards,

Kenneth R.

Intel Customer Support Technician 

[IntelSupport]

Hello ceoyvz,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Kenneth R.

Intel Customer Support Technician 

[ceoyvz]

Valorant and Counter strike 2 do not exceed 160fps, the latest updates are installed