Installation failed with error code 999

[Bedtown]

Would like ask for your help as I encountered error 999 when trying to download the Intel® Graphics Driver 32.0.101.7026. Attached is the detailed report for your reference.

The issues started yesterday, I had actually installed it before successfully but  the problem I was trying to fix was not resolved by doing so. As such I tried to do it again and well... now we're here.

I haven't tried any troubleshooting issues before as I don't know any of them. 

I have used DDU to remove any residual drivers, that's how I got here in the first place.

[Mike_Intel]

Hello Bedtown,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of the Graphics controller?
2. What is the model of your processor?
3. Are you trying to update the driver using Intel DSA?
4. Aside from the driver issue, are you having other issues with the Graphics?
5. For me to review the hardware and the drivers installed, please help generate the SSU logs of your system. Please refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Bedtown]

1. Intel R Iris Xe

2. 12th Gen Intel(R) Core(TM) i7-1265U (1.80 GHz)

3. Yes I am

4. No other issues

[Mike_Intel · Accepted solution]

Hello Bedtown,

Thank you for the update.

Since you are having issues with Intel DSA, kindly try to download and install the latest driver manually.

Please download the latest driver in the link below and tell me if this will fix the issue.

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Bedtown]

Okay installing this driver worked fine, wish I knew what the error was such that it never appears again but both this error and what sent me here in the first place have been fixed.

[Mike_Intel]

Hello Bedtown,

Thank you for the update and I am glad that the issue is now fixed.

Since the thread is now tagged as "Solved", I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician