Integrated graphics driver low performance

[Cesarsf1906]

Hello, could someone help me. I have an error with the integrated graphics drivers of my laptop. It lowers the performance of my games and limits them in several things, causing some drops in fps. I have updated it to the most recent version and the performance instead of improving it gets worse, going from 30fps to about 15fps. The video graphics that I also have on my laptop is not the problem, since I have updated everything and it is not the fault.
My laptop has an I5 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz 2.69 GHz
With the gtx 1650. The version of the driver that lowers performance is '31.0.101.4502', it is the driver that presents me with minimal problems, since previous versions caused errors on the screen, but the only problem with the previous versions is that it lowers the performance. game performance, that didn't happen before, there were faults in the screen driver, but there was no performance loss. (It is worth mentioning that I updated the drivers from the Intel website to the most recent ones, from 11/8/23 and they are what give much worse performance)
I hope someone can help me, thank you.

[Jean_Intel]

Hello Cesarsf1906,

Thank you for the information provided. We would be more than glad to help you with the performance issue after updating the driver.

To better assist you, we would like to ask for the following information:

• Is there a reason you are installing the driver from the Intel Website instead of installing the driver from the manufacturer? Keep in mind that there are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM) to eliminate the potential impact caused by loading non-custom drivers.
• What installation process do you follow to install the new driver?
• If any, what troubleshooting steps have you tried to solve the issue?
• To have more details about your system, we would like to ask you to share a system report using the Intel®️ System Support Utility (Intel®️ SSU):
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[Cesarsf1906]

Yes, I have downloaded the drivers provided by the manufacturer and they still have the same problem. The thing is that if I update them manually from the official Intel website, the performance gets worse instead of improving. And those drivers that the manufacturer provided me continue with the performance problem, causing a bottleneck in several games. Lowering and limiting performance.
- I have already tried uninstalling the drivers and installing them cleanly but the problem continues
-The reason why I tried to install it on the Intel website is to see if it solves the performance problem, but instead it makes it worse.
-I have tried to improve the performance of the games from the Nvidia panel, which is the graphics, but I have already verified the main error is the integrated graphics

Also, did I send the text that "System Support Utility" generated here?

[Cesarsf1906]

Yes, I have downloaded the drivers provided by the manufacturer and they still have the same problem. The thing is that if I update them manually from the official Intel website, the performance gets worse instead of improving. And those drivers that the manufacturer provided me continue with the performance problem, causing a bottleneck in several games. Lowering and limiting performance.
- I have already tried uninstalling the drivers and installing them cleanly but the problem continues
-The reason why I tried to install it on the Intel website is to see if it solves the performance problem, but instead it makes it worse.
-I have tried to improve the performance of the games from the Nvidia panel, which is the graphics, but I have already verified the main error is the integrated graphics

Also, did I send the text that "System Support Utility" generated here?

[Jean_Intel]

Hello Cesarsf1906,

We are jumping into your thread to see if you have been able to check our previous post. Let us know once you have the information we requested if you require further assistance.

Best regards, 

Jean O.  

Intel Customer Support 

[Jean_Intel]

Hello Cesarsf1906,

Thank you for the inforamtion you have provided. We see that you have tried multiple drivers for testing. However, we recommend you install the latest drivers from the manufacturer, performing a clean installation of the drivers. Corrupted files from previous installations of drivers can linger on a system, which can cause driver updates to not work as expected.

We would like to ask for a screenshot of the task manager under the performance tab when playing to see the GPU usage for both graphics adapters. In the task manager, you can also check for other apps running in the background with heavy workloads that may be affecting the gaming performance.

To discard that the issue is due to the integrated graphics card driver, you can go to the device manager and disable the driver. Then, test the games to see if there are any improvements.

Regarding the System Support Utility, unfortunately, we don't see any file attached to your reponse, so we invite you to save the text file and then attach it to your next response.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Cesarsf1906,

We are checking in your thread to see if you have been able to check our previous posts. Let us know if the issue remains after a clean installation of the new driver, and provide us with the information we requested.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Cesarsf1906,

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards,

Jean O. 

Intel Customer Support Technician