Intel 3D Graphics Driver Update causing Engineering Software to Lag

[NWL-LHB]

Howdy!

I just made this account here to repost a question that was asked (and never solved) from a few months ago.

Link: Mouse Lag issue for all Intel graphics drivers available for download on the website 

My entire engineering team and I are experiencing this same issue and I have now even heard from peers at other companies that they are having the problem as well. It seems to effect the entire RISA Program Suite and some 3D elements of Autodesk programs as well. Our IT team told us that this issue would be resolved eventually with standard Dell/Intel updates, but it has now been over a month and our efficiency is being effected too much to ignore.

I am just a civil engineer, so I cannot assist in the troubleshooting process like the OP of the post that I linked did. We are just wondering if this is a known Intel-based issue that is being worked on, or if it is a software-based issue that should be shared with the developers of these programs so they can work towards fixing it on their end.

If there is any other context or explanation that you need just let me know, but I feel as though the other post encapulates everything we are experiencing but with more detail than I would be able to provide.

Cheers,

[JeanetteC_Intel]

Hello NWL-LHB,

Thank you for posting in Intel Communities.

Upon reading this information, it is best to coordinate this with our team for further investigation. I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello NWL-LHB,

Thank you for posting in Intel Communities.

I am still further checking this issue you've raised. However, I would like to know more about your system details so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach as you reply.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[NWL-LHB]

Here's that Scan.

[JeanetteC_Intel]

Hello NWL-LHB,

Thank you for sharing the SSU log file. I'll check on this further and will post an update once it's available. 

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello NWL-LHB,

Good day!

Please be advised that the reference community link you have shared with the same issue with RISA 3D, has been previously resolved with the latest release of our graphics drivers.

Since your current graphics driver is version: 31.0.101.5522, I suggest installing the latest graphics driver (version 32.0.101.5989) to check if the issue persists with the latest Intel generic graphics driver. *You may want to proceed with a clean installation of the drivers.

We still highly recommend the customized drivers from your system manufacturer's driver page. In case the generic driver from our Download Center does not work, then please contact your system manufacturer support team for further assistance in updating your graphics drivers (both for integrated Intel GPU and for your NVIDIA RTX 2000 Ada.)

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello NWL-LHB,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and do not hesitate to reach out if there are any aspects you'd like to discuss or require further explanation on.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello NWL-LHB,

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician