Intel 530 graphics driver causing graphics corruption, Driver version 20.19.15.4404

[ASoln]

I have exactly same problem , game have HUGE Graphics corruption in BF4 game , and it freeze every 2-3h of game play with lines on screen.

I am on windows 10 64bit Driver version 20.19.15.4404 , INTEL FIX THIS PROBLEM !!! your product is unusable!

[idata]

Hello, @LordX:

Please fill out the following form Default level information for reporting Graphics issues, and post it here.

Regards,

Amy.

[ASoln]

it is in "KNOWN ISSUES" list , "Graphics corruption may be observed in Battlefield 4" and I want it to be fixed.

https://downloadmirror.intel.com/25848/eng/ReleaseNotes_GFX_15%2040%204404.pdf https://downloadmirror.intel.com/25848/eng/ReleaseNotes_GFX_15%2040%204404.pdf

Beta version 20.19.15.4404 works better ( before got always graphics corruption ) now with beta only in 50% cases, if I see Graphics corruption I just restart and MAYBE on next boot game will load ok without graphics corruption.

other problem is performance ( happen only on Beta driver Intel(R) Graphics Driver: 20.19.15.4404 , last "final" driver worked without this problem ) , performance drop ~60-70% , reboot fixing this problem.

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Often (51-99%)

Hardware (HW)

Brand and Model of the system.

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

only intel 530

<tr style="border: 0px; font-weight: inherit; font-s...

[idata]

LordX, please try with the following driver version; https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]. Uninstall the current version installed with the steps below, and then install the driver manually, see here for the instructions http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &...

1. Open the Device Manager using the steps provided for your operating system:
2. Expand the Display Adapters section.
3. Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
4. Right click Intel Graphics Driver and select Uninstall.
5. Select the check box Delete the driver software for this device.
6. Reboot the computer after uninstall process has finished.

For further reference you can check the release notes for this driver version where this issue has been stated as a key issue fixed, see here https://downloadmirror.intel.com/25948/eng/ReleaseNotes_GFX_15%2040%204424.pdf https://downloadmirror.intel.com/25948/eng/ReleaseNotes_GFX_15%2040%204424.pdf.

Regards,

Amy.

[ASoln]

Thanks Amy, I will test and report back , from PDF report I see they say Graphics corruption is fixed , but how about performance problems? it fixed too ?

also I see even more newer version uploaded .4444 beta and not .4424 , I guess I will need to test both and report back.

[idata]

Yes, please give them a try, and let me know how it goes.

Regards,

Amy.

[ASoln]

version 4424 fixed almost all graphics corruption but not 100%, I will try beta version 4444 today and report again.

version 4424 fixed PC freeze problems ( in games only) can't tell for sure, because this is rare problem.

version 4424 fixed big performance drop in frames per second.

[idata]

Thank you for your report.

Let me know how the beta driver behaves.

Regards,

Amy.

[ASoln]

beta version 4444 tests :

some times sound not working , output via HDMI , need to restart the PC to get sound back , disabling the driver and enabling it again not helping , in windows all looks ok , windows test sound show like it all is ok but no sound.

fixed all graphics corporation in battlefield 4

fixed computer freeze in battlefield 4

Amy how about improve performance ? any tutorial for overclocking GPU ? Intel(R) Extreme Tuning Utility ?

[idata]

Overclocking is not supported from our end, what I could recommend is heading to a different community where you might get more feedback from users that overclocked their GPU's, see these links; http://www.overclock.net/ Overclock.net - An Overclocking Community, http://www.tweaktown.com/guides/7481/tweaktowns-ultimate-intel-skylake-overclocking-guide/index.html TweakTown's Ultimate Intel Skylake Overclocking Guide**. Just bear in mind that Intel has not tested, and does not warranty, the operation of the processor beyond its specifications.

** The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

For further reference visit; http://www.intel.com/content/www/us/en/gaming/overclocking-intel-processors.html How to Overclock Your CPU with Unlocked Intel® Processors.

Regards,

Amy.

[idata]

What are the settings you are using for Battlefield 4? I would recommend checking the following link https://gameplay.intel.com/GamesSettings/7473/88196/intel-core-i7-6700-processor-br-8m-cache-up-to-4-00-ghz- Games Settings for the recommended game settings.

Regards,

Amy.

[ASoln]

I use even lower rez 1280x720 and all on LOW , to get better performance.

after a week of testing beta version 4444, graphics bugs very rare, freeze also very rare got only 2 in a week ( if need photos I can upload ).

[idata]

Yes, please attach them.

Regards,

[ASoln]

Here it is, beta version 4444 crash less in games more in windows.

need to power off and on again to make it work again, I see other users on this forum have exactly same problem , and screen looks about the same.

if need games bugs photos let me know I can upload too.

and again , some times HDMI output not have sound, need to disable and enable "Intel(R) Display Audio" at Device Manager and it will back to work right away.

[idata]

Yes please, attach them too.

Could you please list the games that are causing this corruption?

Does this only happen when you run the games?

Regards,

Amy.

[ASoln]

a photo with freeze, happen when used chrome browser online, I think it was facebook page, before it happen more in games , now more in windows.

about game , Battlefield 4 online multiplayer maps, almost all corruption fixed, can see bugs rarely.

about Intel sound via HDMI driver stopping to work a lot , need to disable and enable again via device manager to make it work again or reboot, you have info about this problem ?

more info about sound problem , driver version 8.20.00.865 < very buggy

now I installed 6.16.00.3191 , I hope it will be more stable, I will report back.

[idata]

Have you tried updating your BIOS version to the latest? Please, let me know your motherboard model and RAM specification.

Regards,

Amy.

[ASoln]

Asus Z170 PRO, BIOS 1702 2016/03/03 ( i see out 1801 two weeks ago 2016/05/12 , will update )

DDR4 16GB Crucail BLS4G4D240FSA ( 4x4 ) it is in Qualified Vendors List. The Windows Memory Diagnostic tested the computer's memory and detected no errors

UPDATE : Sound driver 8.20.00.865 and 6.16.00.3191 stopping to work , same problem.

[idata]

Yes, please give it a try install that BIOS version.

In regard to your RAM, are you using the specification for the timing and voltage? These are the number you should have configured 17-16-16-39, and 1.2v.

Regards,

Amy.

[ASoln]

BIOS update not help.

PC freeze, same as before even when idle.

Sound problem on HDMI not fixed, driver stopping to work, sound just gone, and some times "Intel(R) Display Audio" gone from "playback" devices, driver is enabled in device manager ( disable and enable again fixing the problem ).

about RAM , all on AUTO , overclocking never done.

[idata]

LordX, let's try replacing the processor, please contact us at http://www.intel.com/content/www/us/en/support/contact-support.html%23%4012 Contact Support in order to check the replacement options for your unit.

Regards,

Amy.