Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
FPGA community forums and blogs on community.intel.com are migrating to the new Altera Community and are read-only. For urgent support needs during this transition, please visit the FPGA Design Resources page or contact an Altera Authorized Distributor.
22745 Discussions

Intel 5500 Graphic Driver Issue.

DFree
Beginner
‎03-10-2017 05:46 PM
2,266 Views

I have been having a really strange issue with a 5500 HD Graphics on a i5 6200u. When windows 10 boots up everything is fine until I reach the log in screen. At that point everything goes to scrambled. I restarted and used safe mode. I uninstalled the driver. I also told windows not to reinstall drivers. I then restarted the laptop. The scrambled screen went away at this point.

Next I tried to install the driver from lenovo (I have a lenovo ideapad 100) as soon as the driver installed the screen scramble came back. I then went back to safe mode, uninstalled the driver, then restarted. Again, the scrambled screen went away. So this time I tried installing the driver from Intel. As soon as the driver installed the screen scrambled. I went back to safe mode, uninstalled the driver, and rebooted. As long as I don't install a driver the scramble seems to stay away.

I also like to run a dual boot for linux. So I started to install ubuntu and shockingly the screen scrambled once I got to the install screen on ubuntu.

Also, I would like to mention that I did update the BIOS to the latest version from lenovo. I did this after the second time I had the screen issue on windows.

The screen shot below shows a very mild case of the screen issue. It got much worse after i took this.

Preview file
2256 KB
0 Kudos

Link Copied

2 Replies
DFree
Beginner
‎03-10-2017 06:37 PM
1,197 Views

I also forgot to add that I ran the Intel processor diagnostic tool and it said the graphics were functioning properly. I then tried and external monitor while the laptop monitor was scrambled. The external monitor showed the same scrambled image.

0 Kudos
Copy link
idata
Employee
‎03-13-2017 08:55 AM
1,197 Views
In response to DFree

Hi DBFreem,

 

 

I understand the video screen does not seem to function properly. That is unfortunate.

 

After connecting an external monitor and installing a different operating system and the problem still persist, this definitely seems to be a hardware problem.

 

Does this issue still happen when you test one memory stick at a time?

 

If the problem continues, please check with http://shop.lenovo.com/us/en/ordersupport/ Lenovo for warranty options

 

 

Allan.
In response to DFree
0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.