Intel ARC A770 - audio return channel via HDMI

[Druidinqo]

I would like to ask how to properly set up a functioning Audio Return Channel (ARC) on the Intel ARC A770 16GB graphics card. I have a primary Samsung C27HG7x monitor connected via DisplayPort, and I would like to use the HDMI port to connect the audio to my Sony HT-S20R sound system.

Could you please advise on the correct procedure or settings required for this configuration?

Thank you in advance for your assistance.

[RandyT_Intel]

Hi @Druidinqo ,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

1. Is this your first time setting up this combination of devices?
2. Have these components worked together without issues before?
3. Are the latest drivers installed for the Intel ARC A770 graphics card?
4. Have you configured the audio settings on your PC to route sound through the HDMI port?
5. Have you checked the audio settings on your monitor and sound system to ensure ARC is enabled?
6. Have you tried connecting the sound system directly to the monitor to test ARC?
7.  Please provide the SSU log report and share it here so I can review your system's configuration as well as the make and model of the cables used in set up.

ARC is typically used to send audio from a TV to a sound system. In your setup, ensure that the monitor and sound system both support ARC. If not, ARC may not be feasible.

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Druidinqo,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Druidinqo,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,  

Randy T.  

Intel Customer Support Technician