Intel ARC Pro B50 driver install error 1000?

[GraphDan]

Hello ... I'm trying to install the latest driver (32.0.101.8306) for ARC Pro B50 and continually get error 1000 installation failure. Any advice out there? Thanks in advance. GraphDan

[JedG_Intel]

Hello GraphDan,

Thank you for posting on Intel Community Forum.

To address the issue effectively, please share the information below.

1. Are you downloading the driver directly from Intel's official website?

2. At what point during installation does the error occur?

3. Were you able to install without issues previously?

4. Have you tried using DDU (Display Driver Uninstaller) to completely remove old drivers?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[GraphDan]

Hi Jed ... thanks for the very speedy reply. See my responses to your questions:

1. Are you downloading the driver directly from Intel's official website? Yes, using IDSA page

2. At what point during installation does the error occur? On my 1st attempt a small text box displaying initial progress was on the screen, and successive attempts went to the error instantly.

3. Were you able to install without issues previously? This is my first update attempt since original driver install.

4. Have you tried using DDU (Display Driver Uninstaller) to completely remove old drivers? Not yet. I'm a bit hesitant to remove the current driver with concerns that trying to reinstall the original driver will have a similar/same problem if this turns out to all be caused by Windows/MS meddling with ... well ... everyhting lately (🤔lol)

Attached is the SSU scan results and screenshot of errors from IDSA page.

Much thanks for any assistance you can provide!  GraphDan

[JedG_Intel]

Hello GraphDan,

Thank you for sharing all this information. To further troubleshoot the issue, could you please try downloading driver 32.0.101.8306 directly from the link provided? Kindly let me know if the issue still persists afterward so I can continue the investigation.

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[GraphDan]

Hi Jed ... I tried that, and also after running DDU. Still the same result. As the driver is extracting (unpacking) itself it abruptly stops. Also tried 32.0.101.8331 that was suggested by another Intel Support tech (Kenneth), but got the same result. I was able to re-install the original driver (after DDU cleaning) I had previously downloaded (thankfully). Might this be a MS security issue/meddling ? I'm still on 24H2. Thanks for your continued support. Daniel (GraphDan)

[GraphDan]

UPDATE - my earlier reply was before I read another email from Kenneth. I had been just running the driver downloads as executables and Ken let me know I should extract (un-zip with 7Zip) the .exe download first ( I didn't know an .exe extension could be unzipped). Then updating from Device Manager (pointing to the unzipped folder) and install completed with no issues. I've been fiddling with PCs since the 386 days and still realize I don't know what I don't know. Now I know 🤔😏. (and I am curious why the original driver installs fine just running it as an .exe file and the newer versions don't ... but cie la vie - more to learn!)     

Much thanks for all your help and patience, and best wishes for a Happy (& productive) New Year!!   Daniel

[JedG_Intel]

Hello GraphDan,

Thank you for your efforts and for sharing this update with me. After reviewing your case, I noticed that you also have an ongoing email thread with us. To avoid any confusion or overlap, may I know which communication channel you prefer to use moving forward?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[GraphDan]

Hi Jed ... while I don't really have a personal preference, perhaps by using this community avenue, any resolutions will be available to help others with the same similar issues. Both have been outstanding. Thanks for all your assistance! GraphDan

[JedG_Intel]

Hello GraphDan,

I completely understand your perspective and appreciate your eagerness to help others. Based on the email thread, it appears that the issue has been resolved. With this in mind, I will proceed to close this inquiry. If you have any other questions or concerns, please submit a new request, as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician