Intel AVStream Camera not detected

[luckygirl7]

I have a Samsung Book4 Pro 360, and I had to factory reset my laptop. Ever since then, my computer will not detect my Intel AVStream Camera. At one point, I was able to choose a microsoft driver that worked, but the camera image was upside down and no way to flip it. I have updated the driver, and there are no previous drivers installed. I have gone through ALL of the recommended troubleshooting steps to no avail. I believe this is a driver issue, and I have seen multiple people online with the same issue, but there is never a real solution (at least that I can find through an exhaustive search).

Samsung's tech support is ridiculous! It was basically monkey reading of what is easily found online. I am under warranty, but I do not want to send my laptop in and be without it, but more importantly, I believe this issue can be resolved without sending it in. 

I am hoping that I can find some answers here and soon. TIA!

[VonM_Intel]

Hi, luckygirl7.

Thank you for posting in our Community and for sharing the details about your Samsung Book4 Pro 360 and the challenges you're facing with the Intel AVStream Camera. Let’s try to work through this together.

Can you confirm if the Intel AVStream Camera appears in the Device Manager? If so, is it listed under "Imaging Devices," "Cameras," or "Other Devices"? Are there any error codes or yellow bang (!) warning icons?

When you updated the driver, was it downloaded from Samsung's official website, Intel's website, or installed automatically by Windows? By the way, I understand that you have a laptop. Since this is an OEM (Samsung Book4 Pro 360) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern.

Could you specify which troubleshooting steps you've already tried (e.g., uninstalling/reinstalling drivers, using the Windows Camera Troubleshooter)? 

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, luckygirl7.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, luckygirl7.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician