Intel Arc A380 Crashing Roblox/ Steam

[Jitterd]

Anyone have any insight on resolving the constant crashing of Roblox/ Steam. This started around 5/19/2026 and have the following events logged:

[Mike_Intel]

Hello Jitterd,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Did you change any settings before the issue started on 5/19/2026?
2. Was there a system or driver updated before 5/19/2026?
3. What are the troubleshooting steps that you tried so far?
4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Jitterd]

Hello Michael L.,

Here are the following request to assist in a resolution to my crashing issue:

1. No, any changes were made after the crashes started on 5/19/2026
2. No, GPU windows driver was updated after the crashes started on 5/19/2026
3. Uninstalled Roblox, Roblox studio, Steam software, proceeded to delete all files from %localappdata% from the run command that was listed for Roblox, Roblox studio,  Steam and gaming services. Disabled all windows security, disabled all protections from Sophos, then installed  Roblox, roblox studio from Microsoft store and Steam from Steam.com and gaming services from Xbox.com.. Completed evaluation of error logs of gaming services, administrative errors and graphics card. Found the graphics card error logs to be more consistent with time crashing started. This was all done through run command(window key+ R) command "eventvwr". 
4. File has been generated and dropped in attachment. 

Thank you for time. 

Brad

[Mike_Intel]

Hello Jitterd,

Thank you for the quick update.

Please try to update the driver to the latest using DDU method and update this thread once done and tell us if there will be changes.

Kindly refer to the link below for the steps on how to perform DDU installation and the direct link of the driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Jitterd]

Well Michael, 

I tried to use the link provided for utilizing DDU. The link is a driver support one. This does not do anything but check for updates of drivers, scan files to clean and have features for optimizations. I almost feel like I should cancel the card use to purchase this online software. 

[Mike_Intel]

Hello Jitterd,

Thank you for the quick update.

Please use the link as guide for the steps on how to perform DDU.

You need to download the driver on the second link manually.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Jitterd]

Hello Michael (Intel),

I have completed the clean uninstall of the driver with restart. I completed the install of the updated driver using your link. Restarted and found that Roblox closes within seconds of the menu being fully loaded. Any Ideals?

[Jitterd]

Hello Michael and Intel Support, 

My resolution came from resetting the PC back to original configuration deleting on files. Not sure what was going on, it is working so far so good. Lasted more than20 minutes on Roblox software. 

[DuranJ_Intel]

Hello Jitterd,

I'm glad to know you found a solution. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.

Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Duran J.

Intel Customer Support Technician