Intel Arc A380 Driver won't install

[BK-LLC]

Hi;

I just bought and installed ASRock Intel Arc A380 Challenger ITX 6GB OC. However,  driver installation is proving to be a difficult task than it should be. 

I have followed every installation guide I could find. Uninstalled and reinstalled repeatedly, still can't get this thing working beyond basic VGA mode.

I'm using 100% Intel provided drivers downloaded using Intel Driver & Support Assistant utility that automatically scan and install drivers as needed.

Intel SSU output log is attached.

Here are other error messages:

Intel® Arc™ & Iris® Xe Graphics - Windows*: Installation failed

Intel® Arc™ & Iris® Xe Graphics - Windows*: Installation failed

Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters: Installation successful

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*: Installation successful

My System Info:

OS: Windows 11 Pro -build 22H2 (10.0.22621)

Mobo: MAG Z590 TOMAHAWK WIFI (MS-7D08)

CPU: Intel Core i7-10700K CPU 3.80GHz

[Andres_Intel]

Hello BK-LLC,

Thank you for posting on the Intel®️ communities. I see that you are having driver installation issues with your Intel® Arc™ A380 Graphics, I understand how frustrating this can be, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• I see you mentioned that you received the following error messages:
  • Intel® Arc™ & Iris® Xe Graphics - Windows*: Installation failed
  • Intel® Arc™ & Iris® Xe Graphics - Windows*: Installation failed
  • Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters: Installation successful
  • Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*: Installation successful.

Where did you receive those error messages? Are you able to take screenshots of it? This is to have a better idea of the issue.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello BK-LLC,

Were you able to check the previous post? To know where you receive those error messages.

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello BK-LLC,

We have not response from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.   

Intel Customer Support Technician