Intel Arc B580 Drivers Not Installing

[NightFall_RS]

So yesterday I got an Intel Arc B580 from Onix and I've been trying to install the drivers. However, anytime I try to do it, Intel Driver and Support Assistant throws this error: Installation failed with error code 0x8000847B (-2147449733). I've done tons of clean re-installs and used DDU to remove the drivers and then tried to re-install however nothing has worked. I'm not sure what to do now, so i've come here to ask for help. In addition My motherboard and Windows don't seem to recognize that I have a dedicated GPU installed, although maybe that's due to the lack of driver, i dont really know.

[JedG_Intel]

Hello NightFall_RS,

Thank you for posting on Intel Community Forum.

It appears that you're having issues installing the drivers for your Intel Arc B580. To assist you effectively, please share the information below.

1. Have you tried to download the drivers manually here - Intel® Arc™ & Iris® Xe Graphics - Windows

2. Kindly share a screenshot/photo of the error message.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello NightFall_RS,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello NightFall_RS,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician