Intel Arc Control 无法安装

[tx97]

之前安装了4369版本的驱动，昨天ALT+O打开监控面板，无法显示具体的数值。并且Intel Arc Control窗口无法打开。

今天安装4502版驱动失败。卸载Intel Arc Control 和DSA后再次安装，驱动和DSA安装成功，Intel Arc Control安装失败。

单独运行IntelArcControl.exe，提示0x80070643错误。

管理员身份cmd运行：msiexec /package f:\qd\IntelArcControl.msi /lvx z:\err.log安装，仍然出错。

两个log文件请看附件。

[Hugo_Intel]

Hello tx97

请注意，我只能用英语为您提供支持。我使用网络翻译工具来翻译此回复，因此可能存在一些翻译不准确的情况。

Thank you for posting on the Intel Communities. I am sorry you are experiencing issues when trying to install the Arc Control software on your system.

• Please try a clean installation of the latest driver 31.0.101.4502 using Display Driver Uninstaller.
• if the issue persists, in case you are getting error messages, please share a screenshot.
• Also, please create a log file with the Intel® System Support Utility and attach it to your response to get more information on the hardware configuration. 

Best Regards,

Hugo O.

Intel Customer Support Technician.

[tx97 · Accepted solution]

The following content is translated using Microsoft and may not be smooth.

Thank you! By using DDU to clean the driver in safe mode, the A770 driver and Intel Arc Control were successfully installed after restarting, and the problem was resolved.

[DeividA_Intel]

Hello tx97, 

Thanks for your confirmation. I am glad to know that you were able to fix the issue.

I will proceed to close this thread, However, you can open a new one in case you need further support or if you face any issues with our products.

Regards,  

Deivid A. 

Intel Customer Support Technician