Intel Arc Graphics Drivers

[smokingcelt]

so i have a Samsung Galaxy Pro Book 360 with the Intel Arc graphics card and this thing updates its drivers at least once a week sometimes successfully, sometimes not. now i have owned many computers and never had i have this issue, anyone else know about this?

[JedG_Intel]

Hello smokingcelt,

Thank you for posting on Intel Community Forum.

Please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system, However I will do my best to assist you with your concern.

May I kindly confirm whether you are receiving your updates through the Intel Driver & Support Assistant or through Samsung’s update service? This information will help us understand how your system is currently managing driver updates.

We regularly release new driver versions to improve performance, enhance stability, and resolve known issues. Ensuring that you receive updates from the appropriate source will help make sure your system is benefiting from the latest fixes and enhancements.

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello smokingcelt,

I wanted to check if you had the chance to review the informationI posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello smokingcelt,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician