Intel Arc Graphics to Screen Record not working

[Scoresurfer]

I can't get the Intel Graphics Command Center beta, with Intel Arc, to record my screen successfully like on the older version.  Is there any way to get this to work properly?

[Catulpos_Intel]

Hello Scoresurfer,

Thank you for posting in Intel Communities.

To ensure that we have captured your query accurately, are you trying to utilize the beta version of Intel Graphics Command Center to an Intel Arc discreet graphics card to use the screen recording feature? If yes, please indicate the manufacturer of your Intel Arc graphics card and its exact model.

For us to have a full glimpse of your system, please provide the SSU logs. You can follow the steps indicated on this article, How to get the Intel® System Support Utility Logs on Windows* and send us the txt file when you respond.

Looking forward to your response.

Best regards,

JCatulpos

Intel Customer Support Technician

[Scoresurfer]

Here's what I found, maybe this can help?

[Scoresurfer]

Yes, I'm using the capture screen function on the Beta version.  I was using it on the old IGCC and it worked fine, until they took it away and made me download the Beta version.  I have installed it, uninstalled the other version and now it doesn't work.  I'm not sure what else to do, I just used it to record the screen and want the old version back.  Why would they do that?

[Catulpos_Intel]

Hello Scoresurfer,

I understand your frustration that you were unable to utilize the screen recording feature that was once available on the app. I also just want to set your expectation that the screen recording feature was removed from Intel Graphics Command Center (IGCC) since this is now added to Intel Arc Control. You may see the article below for your complete reference.

Article: Screen Recording Feature to be Removed from the Intel® Graphics...

For us to provide you with an accurate recommendation, kindly provide the following information:

• Kindly confirm that when you reinstalled the Beta version of the IGCC, the screen recording feature does not work, could you kindly provide further details regarding this issue? Since per checking on the screenshot recording feature is present on the beta version.
• If you see any error message, please indicate it here as well.
• Please provide the SSU logs. You can follow the steps indicated on this article, How to get the Intel® System Support Utility Logs on Windows* and send us the txt file when you respond.
• Also, please provide the IGCC logs for us to thoroughly check the issue you reported since you mentioned that screen recording feature on beta version did not work. You can follow the article below for your complete guide.
  • Article: https://www.intel.com/content/www/us/en/support/articles/000056345.html\

Looking forward to your response.

Best regards,

JCatulpos

Intel Customer Support Technician 

[Scoresurfer]

Here's the SSU Logs attached.

[VonM_Intel]

Hi, Scoresurfer.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

[Scoresurfer]

Yes, I've responded with the information attached.  Can you help?  I just want to be able to record my screen again, like I could before the improved it.  Now I can't.

[VonM_Intel]

Hi, Scoresurfer.

I appreciate your response. I would like to inform you that screen recording is a feature that has until now been supported on the Intel Graphics Command Center (IGCC). However, since this feature has now been added to Intel® Arc™ Control, it was removed from IGCC (Intel® Graphics Command Center).

If you use an integrated GPU included with the Intel® Core™ 11th generation or newer processors or Intel® Arc™ discrete GPU, you can use Intel® Arc™ Control to record your screen. To install Intel® Arc™ Control, refer to the instructions described in How to Install Intel® Arc Control: (https://www.intel.com/content/www/us/en/support/articles/000089899/graphics/intel-arc-dedicated-graphics-family.html)

Moreover, if you are using an Intel® Core™ 10th generation or older processor, no screen recording feature is available on the regular version of IGCC. As a workaround, you can try to download a beta version of IGCC available in the Microsoft Store that includes this feature. Intel® Graphics Command Center should be installed along with the Intel® Graphics driver. If the Intel® Graphics Command Center isn't automatically installed with the Intel Graphics driver, you can manually install it from the Microsoft Store* using this link/article: (https://www.intel.com/content/www/us/en/support/articles/000055840/graphics.html)

Best Regards,

Von M.

Intel Customer Support Technician

[Scoresurfer]

Wow, after all that, I can't believe you weren't more helpful.  Are you really satisfied with that response?  I knew that before we started.  I thought you were actually going to try to help me fix the problem.

I guess I'm just an idiot.  It worked fine the way it was.  Why in the world would someone change it and make it 'Not Work' without providing a resolution?

I'm Sincerely Disappointed.

[VonM_Intel]

Hello, Scoresurfer.

I apologize if my previous responses caused any inconvenience or disappointment. I strive to provide helpful and accurate information to fix the screen recording feature that is not working. Please be informed that the information I shared in my last response is based on our article, Screen Recording Feature to be removed from the Intel® Graphics Command Center, and I am kindly just informing you why that feature was removed. Here is the link: (https://www.intel.com/content/www/us/en/support/articles/000091812/graphics.html). To further troubleshoot the issue, I would like to please share with you this link/article, (https://www.intel.com/content/www/us/en/support/articles/000088140/graphics.html) that might fix the issue regarding the Intel Graphics Command Center that fails to start the recording process. 

Also, as I've checked the SSU logs, and based on them, I noticed that you are using the latest OEM driver, which is driver version 30.0.101.1404. To further isolate the issue, I suggest that you update the graphics driver to the latest generic version 31.0.101.2127. You may refer to this link: (https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html).

Again, I sincerely apologize for my previous responses.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Scoresurfer.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Scoresurfer.

I trust you're doing well.

I have not heard back from you we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician