Intel Arc VGA-k vulkan support

[Puritan]

Hi,

I would like to know whether the Vulkan support issue in the Intel ARC B580 graphics driver will be addressed within a reasonable timeframe.

[CM_Intel]

Hello Puritan,

Thank you for posting your query on the Intel Community Forum!

We understand that you would like information regarding the Vulkan support issue you are experiencing with your Intel® Arc™ B580 graphics card and whether this behavior is expected to be addressed in a future driver release.

To help us better understand the issue and determine the appropriate next steps, could you please provide the following information?

Issue Details

• Are you currently experiencing the Vulkan-related issue on your system?
• If yes, could you please describe the behavior in detail?
• What application or game is affected?
• What error message or symptom do you observe?
• When did the issue first start occurring?

Reproduction Information

• Can the issue be reproduced consistently?
• Does the issue occur with all Vulkan applications/games or only specific ones?
• Please provide the exact steps to reproduce the issue, if possible.

System Information

• What is your complete system configuration?
• Intel® Arc™ B580 driver version currently installed
• You can download the SSU tool using the link below: How to get the Intel® System Support Utility Logs on Windows*
• Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Existing Support Cases

• Have you previously reported this issue to Intel?
• Do you have any existing or previous Intel case number related to this Vulkan support concern?

To assist with our investigation, please provide:

• Screenshots or videos demonstrating the issue, if available.
• Any error logs, crash reports, or application messages related to the problem.

Once we receive the requested information, we will review the details and continue assisting you with the investigation.

Thank you for your cooperation. We look forward to your response.

Best regards,

CM

Intel Customer Support Technician

[Puritan]

Hello,

I am experiencing an issue when trying to run Quake on Steam (both the original and the remastered version). I have attempted to launch the game multiple times, and the result is always the same.

My Intel GVA driver is up to date: 32.0.101.8974.

I am including the crash log below.

IMPORTANT!: When submitting a crashlog, DO NOT modify or remove any part of this file.
Quake_x64_steam caused an Access Violation Exception (0xc0000005)
in module igvk64.dll at 0033:00007ff8dccc9655

Engine version: 4.0
Game version: 1.0.5582

Error occurred at 8/15/2026 15:58:04.
C:\Program Files (x86)\Steam\steamapps\common\Quake\rerelease\Quake_x64_steam.exe, run by mefis.
Operating system: 10.0.26220
12 processors, type 8664.
31% memory in use.
32608 MB physical memory.
22430 MB physical memory free.
37472 MB page file.
26638 MB paging file free.
134217728 MB user address space.
134212890 MB user address space free.
Access violation at 0000000000000000. The memory could not be read.

My system configuration: Intel i5‑12400F processor, 32 GB DDR5 memory, and a Gigabyte H610M K V2 motherboard.

[CM_Intel]

Hello Puritan,

Thank you for providing the crash log and system details. Based on the information shared, we understand that the issue occurs when launching Quake (original and remastered versions on Steam) and that the application crashes with an Access Violation Exception in igvk64.dll while using graphics driver 32.0.101.8974.

To proceed further, we kindly request the following information that has not yet been provided:

Reproduction Details

1. Can the issue be reproduced consistently every time you launch the game?
2. Does the issue occur only with Quake, or have you observed similar behavior with other Vulkan-based applications or games?
3. Please provide the exact steps to reproduce the issue.

System Information

• Please provide an Intel® System Support Utility (SSU) report.
• Download the SSU tool: How to get the Intel® System Support Utility Logs on Windows*
• When generating the report, please uncheck the "Networking" option before scanning.
• Save the report and attach it to your response.
• Please confirm the model of your graphics card

• Have you previously reported this issue to Intel or opened a support case regarding the same concern? If yes, please share the case number.
• Have you tested:

1. A clean installation of the graphics driver?
2. Previous graphics driver versions to determine whether the issue is specific to driver version 32.0.101.8974?

• If available, please share:

1. Screenshots or a video demonstrating the issue.
2. Windows Event Viewer logs and crash dumps related to the game crash.

Once we receive the above information, we will review the details and continue our investigation.

Thank you for your cooperation. We look forward to your response.

Best regards,

CM

Intel Customer Support Technician