Intel Arc and Iris XE graphics download error code 1000

[D1981miranda]

Attempting to download the new driver 32.0.101.6737 using Intel driver and support assistant and also trying it from the Intel Graphics software app. The present driver is the Intel graphics driver 31.0.101.4146

The laptop is a Acer Nitro v15

[Earl_Intel]

Hi D1981miranda,

Thank you for posting in the communities!

I'm sorry to hear that your system is giving you trouble. Please supply the information requested here so that we can better assist you and identify the best course of action.

• May I know the reason why you're trying to download graphics driver version: 32.0.101.6737?
• Have you tried checking on your OEM website if there's a latest version of your GPU?
• Have you already tried performing a clean installation of your graphics drivers?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi D1981miranda,

Just wondering if you had a chance to look at the questions I posted. In order to decide on the appropriate course of action to address this issue, kindly notify me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi D1981miranda,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician

[D1981miranda]

Im downloading the recommended driver via intel.com and Intel driver & Support assistant. Didn't find anything on the acer apps for downloading intel. Additionally ive tried direct driver upgrade, ive tried from the intel website, and I've done a clean install from DDU, all do the same thing, they install it, but it doesn't say on but for the amount of time it says "finished".

[D1981miranda]

here this