Intel Arc and Iris XE graphics download error code 1000....

[D1981miranda]

Attempting to download the new driver 32.0.101.6737 using Intel driver and support assistant and also trying it from the Intel Graphics software app. The present driver is the Intel graphics driver 31.0.101.4146

The laptop is a Acer Nitro v15

Im downloading the recommended driver via intel.com and Intel driver & Support assistant. Didn't find anything on the acer apps for downloading intel. Additionally ive tried direct driver upgrade, ive tried from the intel website, and I've done a clean install from DDU, all do the same thing, they install it, but it doesn't say on but for the amount of time it says "finished".

d1981miranda.txt

[RobbieR_Intel]

Hello D1981miranda,

Thank you for reaching out and providing the details to help further investigate the issue. I understand that you are encountering issues with download the new driver, 32.0.101.6737 using your Acer Nitro ANV15-51

However, for the best optimization and compatibility, I suggest for you to download your Original Equipment Manufacturer's Driver. Specifically, 32.0.101.6129. OEM drivers are tailored to work seamlessly with the specific hardware configurations and features of your device, ensuring better stability and functionality.

Ensure that you perform a Clean Installation to ensure that fragments of the previous driver won't carry on your system.

If you have further questions, please let me know.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello D1981miranda,

I wanted to check in and see if you had a chance to go through the questions I shared earlier. Whenever it’s convenient for you, just let me know; I'm happy to continue assisting you.

Best regards,

Robbie R.

Intel Customer Support Technician

[DhannielM_Intel]

Hello D1981miranda,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician