Intel B580 Fans Always Run in Full RPM (3000+)

[XXXXCode]

Hey all 

My B580 Fans always run in full RPM (over 3000 RPM) even the GPU Temperature is quite low (around 40 ℃). This situation occurs when the computer starts up and persists all the time. Even if I manually adjust the fan speed, it still doesn't work. This causes me a great deal of trouble in my daily use.

Any help is greatly appreciated.

Thanks!

[ArchieD_Intel]

Hi XXXXCode,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did the issue start? Was it after a specific update?
• What are the troubleshooting steps that you tried so far?
• Is the Resizable Bar enabled?
• Have you used DDU to completely remove all residual drivers and installed a new one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[XXXXCode]

Hello,

Thank you very much for your reply. 

1. I bought the Intel B580 at 7th this month. Everything worked fine at first. But when I updated the graphics drivers from version 32.0.101.6559 (provided by OEM) to 32.0.101.6881, the problem didn't arise immediately. Just a few days after I installed the "Intel OneAPI Base Toolkit" and "Intel OneAPI HPC Toolkit" for development, that is, last Friday （Jun. 20th）, the problem occurred. Intel B580 works great but FAN SPEED CONTROL.
2. I have taken a variety of ways to try to solve the problem.

• I tried to adjust the fan speed curve in the Intel Graphics Software, but it didn’t work even I rebooted my PC.
• I tried to download other fan speed control softwares provided by other OEMs, but the problem still existed.
• I tried to downgrade the driver to version 32.0.101.6559, but it didn’t work.
• I tried to uninstall the "Intel OneAPI Base Toolkit”, "Intel OneAPI HPC Toolkit" and the graphics driver from my PC, then I reinstalled the driver (version 32.0.101.6559). But it didn’t work.
• I tried to clear the CMOS configurations on the motherboard after uninstallation, but it didn’t work.
• I tried to enter the safe mode of the Windows system, completely remove the driver using the latest version of DDU, then clear the CMOS configurations, and reinstall the driver (version 32.0.101.6559). But it didn’t work.

1. I am using the B760 series motherboard, on which Resizable Bar is enabled by default. And I also check and confirm that it is enabled in BIOS settings and in Intel Graphics Software.
2. Yes, but it does not solve the problem.

The log from SSU is attached below. Look forward to your reply at your convenience. Thank you!

[ArchieD_Intel]

Hi XXXXCode,

Thank you for the feedback. I checked your SSU log and saw that the current driver is 32.0.101.6559. To check this, please try updating the driver to 32.0.101.6881 and performing DDU along with the clean installation.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[XXXXCode · Accepted solution]

Hi,
I'm very sorry for not responding in a timely manner. I tried the suggestion you provided, but unfortunately, it still didn't solve the problem. Now, I have returned the device to the OEM for inspection. Thank you very much for your patient response!

[ArchieD_Intel]

Hi XXXXCode,

Thank you for the feedback. Since you returned the device to the OEM, I will now be closing this inquiry. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician