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Dear Sir/ Madam, I know that CPU core I5 11400 support decode AV1. My PC is used external GPU Nvidia 2060s which is not support to decode AV1. Is it possible to use CPU Core I5 11400 hardware to decode AV1 and use GPU 2060s to display its on LCD monitor?
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Hi Vietbt,
Thank you for posting in Intel Communities.
We are aware that some streaming sites and movie files do use the AV1 codec, and we know how difficult it is if the hardware cannot properly decode the codec.
To accurately answer your question, we would need your cooperation to provide the following:
1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html for instructions.
2. What software are you using to play AV1 files?
3. What website are you playing this AV1 files from? If it is something that you download and watch offline, what software are you using to play or decode these files?
4. Why do you need to decode AV1 files?
We will wait for your answer.
Best Regards,
Alfred S
Intel Customer Support Technician
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Dear Sir,
Question 1: I will run 2 links and send back later
Question 2: I only use Google chrome to play Youtube online.
Question 3: I only watch Youtube online.
Question 4: The 8k video on Youtube using AV1 code so Graphic card or intel CPU should have a hardware to decode it.
Please let me know it is possible or not to decode AV1 by intel CPU core I5 11400 and send its decode video to external graphic card. Thanks for support.
2. What software are you using to play AV1 files?
3. What website are you playing this AV1 files from? If it is something that you download and watch offline, what software are you using to play or decode these files?
4. Why do you need to decode AV1 files?
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Hi Vietbt,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Vietbt,
We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers.
We hope for your consideration and understanding on this one.
If you need any additional information, please submit a new question as this thread will no longer being monitored.
Thank you for contacting Intel® and have a great week!
Best Regards,
Alfred S
Intel Customer Support Technician

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