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Intel Corporation missing in graphic adapters

MikadoHoofer
Beginner
‎02-11-2021 11:10 AM
2,393 Views

althought my windows updated the intel corpotation and i tried all the way, it still has no results
plz help

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AlHill
Super User
‎02-11-2021 11:20 AM
2,385 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Also, check your bios to determine if Intel graphics and nvidia graphics can both be used concurrently.

Doc (not an Intel employee or contractor)

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MikadoHoofer
Beginner
‎02-11-2021 11:27 AM
2,382 Views
In response to AlHill

Intel® UHD Graphics 630

 
  • Driver DetailsUp to date
  • ProviderIntel Corporation
  • Version27.20.100.9168
  • Date1/8/2021
  • Device Details
  • Adapter CompatibilityIntel Corporation
  • AvailabilityOffline
  • StatusThis device is not working properly because Windows cannot load the drivers required for this device.
  • Device IdROOT\DISPLAY\0000
In response to AlHill
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MikadoHoofer
Beginner
‎02-11-2021 11:28 AM
2,380 Views
In response to AlHill

Intel® Driver & Support Assistant

Detailed Report

Last scan: 2/12/2021 2:25 AM

Computer

LENOVO 81SY
System Manufacturer LENOVO
System Model 81SY
System Type Mobile
Motherboard Manufacturer LENOVO
Motherboard Product LNVNB161216
Version SDK0Q55756 WIN
BIOS Version BHCN41WW
Date 11/30/2020
SMBIOS Version 3.0
Secure Boot On

Operating System

Microsoft Windows 10 Home Single Language (64-bit)
Version 2009
OS Build 10.0.19042
Build Branch vb_release
Locale English (United States)
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
.NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.8.04084
Installed Internet Browsers Internet Explorer 11.789.19041.0, Microsoft Edge

Processor

Intel® Core™ i5-9300H CPU @ 2.40GHz
Device Details
Manufacturer GenuineIntel
Description Intel64 Family 6 Model 158 Stepping 10
Architecture x64
# of Cores 4
# of Threads 8
Processor Base Frequency 2400 MHz
Current Voltage 7.
Level 2 Cache 1024 Kb
Level 3 Cache 8192 Kb
Processor Id 0x906EA
Availability Running at full power

Graphics

Intel® UHD Graphics 630
Device Details
Adapter Compatibility Intel Corporation
Provider Intel Corporation
Version 27.20.100.9168
Date 1/8/2021
Availability Offline
Status This device is not working properly because Windows cannot load the drivers required for this device.
Device Id ROOT\DISPLAY\0000
NVIDIA GeForce GTX 1650
Device Details
Adapter Compatibility NVIDIA
Video Processor GeForce GTX 1650
Resolution 1920 x 1080
Bits Per Pixel 32
Number of Colors 4294967296
Refresh Rate - Current 60 Hz
Refresh Rate - Maximum 60 Hz
Refresh Rate - Minimum 60 Hz
Provider NVIDIA
Version 27.21.14.6140
Date 1/22/2021
Adapter DAC Type Integrated RAMDAC
Adapter RAM 4.00 GB
Availability Running at full power
Status This device is working properly.
Location PCI bus 1, device 0, function 0
Device Id PCI\VEN_10DE&DEV_1F91&SUBSYS_3FFB17AA&REV_A1\4&FE38360&0&0008

Audio

Realtek High Definition Audio
Device Details
Provider Realtek Semiconductor Corp.
Name RTKVHD64.sys
Version 6.0.8921.1
Date 3/20/2020
Device Id HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA3810&REV_1000\4&2EB7F11B&0&0001
NVIDIA High Definition Audio
Device Details
Provider NVIDIA Corporation
Name nvhda64v.sys
Version 1.3.38.40
Date 10/16/2020
Device Id HDAUDIO\FUNC_01&VEN_10DE&DEV_0094&SUBSYS_17AA3FFB&REV_1001\5&3A5E9532&0&0001
USB Audio Device
Device Details
Provider Microsoft
Name USBAUDIO.sys
Version 10.0.19041.789
Date 1/29/2021
Device Id USB\VID_1B3F&PID_2008&MI_00\6&30921D23&0&0000
Steam Streaming Microphone
Device Details
Provider Valve Corporation
Name SteamStreamingMicrophone.sys
Version 8.33.15.17
Date 7/28/2017
Device Id ROOT\STEAMSTREAMINGMICROPHONE\0000
Steam Streaming Speakers
Device Details
Provider Valve Corporation
Name SteamStreamingSpeakers.sys
Version 17.56.13.764
Date 7/20/2017
Device Id ROOT\STEAMSTREAMINGSPEAKERS\0000
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Device Details
Provider NVIDIA
Name nvvad64v.sys
Version 4.13.0.0
Date 3/14/2019
Device Id ROOT\UNNAMED_DEVICE\0000

Networking and I/O

Realtek PCIe GbE Family Controller
Device Details
Manufacturer Realtek
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address 98:FA:9B:66:56:C7
Service Name rt640x64
Provider Realtek
Version 10.36.701.2019
Date 7/1/2019
Device Id PCI\VEN_10EC&DEV_8168&SUBSYS_38CD17AA&REV_15\01000000684CE00000
Revision 15
Intel® Wireless-AC 9560 160MHz
Device Details
Manufacturer Intel Corporation
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address 3E:CE:B6:B3:D9:4D
Service Name Netwtw08
Provider Intel
Version 22.20.0.6
Date 11/30/2020
Device Id PCI\VEN_8086&DEV_A370&SUBSYS_00348086&REV_10\3&11583659&1&A3
Revision 10
TAP-Windows Adapter V9
Device Details
Manufacturer TAP-Windows Provider V9
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address 00:FF:8F:5B:C6:22
Service Name tap0901
Provider TAP-Windows Provider V9
Version 9.24.2.601
Date 9/27/2019
Device Id ROOT\NET\0001

Memory

16 GB
Device Details
Physical Memory - Total 16 GB
Physical Memory - Available 11.93 GB
Virtual Memory - Total 18.35 GB
Virtual Memory - Available 12.16 GB
Page File C:\pagefile.sys
Page File Space 2.38 GB

Storage

WDC WD10SPZX-24Z10
Device Details
Capacity 931.51 GB
Version 05.01A05
Serial Number WD-WX61A49PCJHX
Partitions 1
Provider Microsoft
Version 10.0.19041.789
Date 6/21/2006
Device Id SCSI\DISK&VEN_WDC&PROD_WD10SPZX-24Z10\4&381DF47E&0&000400
Device Path \\.\PHYSICALDRIVE1
😧
File System NTFS
Compressed False
Capacity 931.50 GB
Free Space 361.68 GB
WDC PC SN520 SDAPMUW-128G-1101
Device Details
Capacity 119.24 GB
Version 20240001
Serial Number 1912_1180_8595_0001_001B_448B_4477_0397.
Partitions 3
Provider Microsoft
Version 10.0.19041.789
Date 6/21/2006
Device Id SCSI\DISK&VEN_NVME&PROD_WDC_PC_SN520_SDA\5&1A8D2EC5&0&000000
Device Path \\.\PHYSICALDRIVE0
C:
File System NTFS
Compressed False
Capacity 118.00 GB
Free Space 11.35 GB
In response to AlHill
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MikadoHoofer
Beginner
‎02-11-2021 11:32 AM
2,377 Views
In response to AlHill
Intel® UHD Graphics 630
Device Details
Adapter Compatibility Intel Corporation
Provider Intel Corporation
Version 27.20.100.9168
Date 1/8/2021
Availability Offline
Status This device is not working properly because Windows cannot load the drivers required for this device.
Device Id ROOT\DISPLAY\0000
In response to AlHill
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n_scott_pearson
Super User Retired Employee
‎02-12-2021 01:05 AM
2,331 Views
In response to MikadoHoofer

Please download and run the Intel System Support Utility for Windows. Select all data categories, generate the report and then have the tool Save the report to a file. Don't try to use the Submit capability; it doesn't work. Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

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