Intel D&SA not working

[1DMNTD1]

Recently came back from a business trip and when attempting to update my laptop, I was given an error for the Intel D&SA.  I uninstalled and reinstalled and that has not worked.  I had to go in and manually update each driver to get them current.  

Laptop in question is running Windows 11

I am still unable to get the ID&SA to work.

[JedG_Intel]

Hello 1DMNTD1,

Thank you for posting on Intel Community Forum.

To assist you effectively, kindly share the information below.

1. Which version of Intel DSA did you reinstall?

2. Have you checked Windows Event Viewer for related errors?

3. Did you restart between uninstalling and reinstalling DSA?

4. Are you using a VPN that might interfere?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[1DMNTD1]

Thank you for the response.  The answers to your questions are below:

1.  Version 25.4.36.6

2.  No errors showing

3.  Yes

4.  Not using a VPN

This just recently started in early Nov.

[JedG_Intel]

Hello 1DMNTD1,

Thank you for sharing all this information. To further troubleshoot the issue, kindly follow the outlined steps below.

1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show the status of Running.

• In Windows* Search, type Services, and scroll to find Intel® Driver & Support Assistant.
• Confirm the Status shows Running; if it isn't running, then start the service, if necessary, by right-clicking and choosing Start.
• If the Status shows Running, restart both services by right-clicking and choosing Restart.

2. Check to see if any Windows* updates are pending.

3. Restart the system.

These are additional steps that can be taken if the Intel® DSA scan still isn't working correctly.

1. Clear the browser cache and close the browser.

2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge/ Legacy Edge (version 44.17763/18.17763 or newer).

3. Try disabling your Ad Blocking extensions and privacy-related extensions on the Intel® Driver & Support Assistant (Intel® DSA) webpage.

4. Open an Administrator Command Prompt or PowerShell window (you can do this by right-clicking on the Start button and selecting the corresponding option). In the command prompt or PowerShell window, enter the following commands one by one:

• netsh http add iplisten 127.0.0.1
• net stop DSAService && net start DSAService 

For the detailed steps, you can visit our public article here: Intel® Driver & Support Assistant (Intel® DSA) Results in “Sorry, Something Went Wrong Whil…

If the issue continues to persist, please let me know so we can investigate further.

Best regards

Jed G.

Intel Customer Support Technician

[1DMNTD1]

Followed all the instructions and below is what i am getting.

Both services were running.  Restarted them.  No Windows updates and restarted computer

Cleared Cache and closed browser.  Got the same issue when rescanned D&SA.  Ad blocking extension disabled for Intel website.

Tried #4 and the first prompt worked.  The second one gave me the error below

[JedG_Intel]

Hello 1DMNTD1,

Thank you for trying my recommendations. Since the issue continuous to persist, I sent you an email to get additional information. Kindly check your inbox at your earliest convenience.

Best regards

Jed G.

Intel Customer Support Technician

[1DMNTD1]

Sent a reply to the email and it was returned to me as undeliverable.  

[JedG_Intel]

Hello 1DMNTD1,

Thanks for informing me that you had problems responding. If you're comfortable, kindly just share the additional information including the logs.

• Which web browser(s) are you currently using?
• Are any browser plugins or extensions enabled?
• Do you have any software or antivirus programs installed and active?
• Are there any proxy settings configured on your system?

Also, please provide the Intel Driver & Support Assistant logs. The IDSA files can be found at C:\ProgramData\Intel\DSA (there will be 3 folders, have them zip and send all 3 (Data, Downloads, Logs). You may refer to this link: How to Obtain the Intel® Driver & Support Assistant (Intel® DSA) Folders?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report -How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[1DMNTD1]

Attached the four files that were requested.  So for the other questions, they are listed below:

Google Chrome (up to date version)

No plugins or extensions enabled

Norton 360 (never had issue in the past - Been using for about 2 years)

No proxy settings

This seems to have started after the latest round on Windows Updates.  I was out of country for a few weeks and when I returned I had numerous updates that processed.

[JedG_Intel]

Hello 1DMNTD1,

Thank you for providing the logs. I’ll review them carefully to identify the root cause of the issue and determine the best possible solution. I’ll get back to you as soon as I have an update.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello 1DMNTD1,

I'm reaching out to provide additional recommendations to try and fix the issue. Please see the steps below.

• Go to Browser Settings
• Click on Privacy and Security
• Navigate to Site Settings
• Scroll down to Permissions
• Select Additional Permissions
• Scroll to the last option, Local Network Access
• Add intel.com under Customized Behaviors
• Once the domain is added under “Customized Behaviors,” click on the three dots next to it and select “Allow.”

If the issue persists, could you please confirm whether it also occurs on other browsers? This information will help us determine if the problem is isolated to Chrome.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[1DMNTD1]

That worked when i tried it today.  I will process updates later tonight and restart tomorrow and rerun the scan to make sure that it still works.  It is kind of odd that intel.com was previously added as "allowed".  Thank you for all the assistance.

[JedG_Intel]

Hello 1DMNTD1,

I’m really glad to hear that the recommendations worked and your concern has been resolved.

Since the initial issue has been addressed, I’ll go ahead and close this inquiry. If you have other questions or concerns, please submit a new question as this thread will no longer be monitored.

Have a good one!

Best regards

Jed G.

Intel Customer Support Technician