Intel DSA doesn't install on windows 11 (Intel Driver & Support Assistant)

[PedroEl]

Hello, I'm trying to install Itentel DSA (Intel Driver & Support Assistant)

I double-click the executable, the mouse cursor blinks, but nothing happens (no dialog box opens).

I've already run the DSA uninstallation utility, and no dialog box opens. I've performed the operations as administrator, but nothing happens.

Thanks

[BuenoS_Intel]

Hello PedroEl,

Thank you for reaching out regarding the Intel DSA installation issue on your Windows 11 system. I understand how frustrating it can be when software doesn't respond as expected.

To better assist you in resolving this problem, I need to gather some additional information about your system and the installation process:

1. Where did you download the Intel DSA installer from?
2. Are you using a desktop or a laptop?
3. Has Intel DSA worked on this system previously?
4. Are you running any antivirus or security software that might be blocking the installation?
5. Could you check Windows Settings > Apps to see if any Intel DSA components are still listed?
6. Which browser are you using (Chrome, Firefox, or Edge)?

Once I have this information, I’ll be able to provide more targeted guidance to resolve the issue.

Thank you for your time and cooperation.

Best regards,

Bueno S.

Intel Customer Support Technician

[PedroEl]

Hello, answering your questions:

Where did you download the Intel DSA installer from?

From intel website
SHA256 hash de Intel-Driver-and-Support-Assistant-Installer.exe:
d6edb02027c4800f247b1658959272c720b007685fe093ffa899d6e9b06342b1

Are you using a desktop or a laptop?

Laptop

Has Intel DSA worked on this system previously?

Yes

Are you running any antivirus or security software that might be blocking the installation?

Windows Defender

System Information
Windows Security Application Version: 1000.2955401001
Windows Security Service Version: 10.0.29554.1001-0
Antimalware Client Version: 4.18.26040.7
Engine Version: 1.1.26040.8
Antivirus Version: 1.451.268.0
Antispyware Version: 1.451.268.0

Could you check Windows Settings > Apps to see if any Intel DSA components are still listed?

No, only:

Intel Endurance Gaming 1.9.437.30 (Oficial)
1.9.437.30 | Intel Corporation | 11/05/2026

Intel(R) Computing Improvement Program
2.4.11211 | Intel Corporation | 20/05/2026

Intel(R) Graphics Softi.vare & Drivers
1.0.1210,0 | Intel(R) Corporation | 11/05/2026

Intel(R) NPU Software & Drivers
1.016,0 | Intel(R) Corporation | 22/04/2026

Intel(R) Platform Performance Package Installer (26.03.101.171)
Intel Corporation | 30/03/2026

Intel(R) Wireless Bluetooth(R)
Intel Corporation | 11/05/2026

Intel Graphics Software
26.82209,3 | Intel Corporation | 11/05/2026

Intel Killer w Performance Suite
INTEL CORP | 11/05/2026

Intel Rapid Storage Technology Application
INTEL CORP | 25/02/2026
oneAPl
1.28.2

oneAPI Level Zero
Intel | 11/05/2026

Which browser are you using (Chrome, Firefox, or Edge)?

Microsoft Edge 148.0.3967.96 (Compilação oficial) (64 bits)

[BuenoS_Intel]

Hi PedroEl,

I hope you are doing well. I would like to kindly follow up regarding my recent recommendation and check if there are any updates at your convenience.

Please feel free to let me know if you require any additional information from my end. I would be happy to assist.

Thank you, and I look forward to your response.

Best regards,

Bueno S.

Intel Customer Support Technician

[IntelSupport]

Hello PedroEl,

Thank you for providing the requested information. To help further isolate the issue, I will need to review your computer’s user logs. I will be sending you a separate email with instructions so that you can share the logs with us securely and privately.

Thank you for your cooperation.

Best regards,

Kenneth R.

Intel Customer Support Technician