Intel DSA not scanning properly

[Kipper31]

As reported elsewhere I am suffering the issue that has affected your software since a Windows update earlier this week. Have uninstalled/reinstalled and checked that things are running in Services. The problem still persists with the Error message stating that "something went wrong" Hopefully a fix is imminent, thank you

[Walt2]

This is what worked for me:

Open Settings>Apps>Installed Apps.  Click 3 dots and choose Modify>Repair for all Microsoft.NET, Microsoft ASP.NET, and Microsoft Windows Desktop Runtime apps.  Some restarts will be required.  IDSA should scan properly then.

[RandyT_Intel]

Hi @Kipper31 ,

Thank you for posting here in community. To better assist you with the IDSA scanning issue, I need to gather some additional information:

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• When did this error first start occurring? Was IDSA working properly before?
• Have there been any recent system changes, such as:
  • Windows updates
  • Driver updates
  • Hardware changes
  • Other software installations
• What is your current operating system version?
• Are you experiencing any other system issues or error messages outside of IDSA?

I look forward to your response and am committed to resolving your issue promptly. 

You may also try the recommendation provided by @Walt2 . If the issue persists, please share the requested details for further analysis

Best regards,  

Randy T.  

Intel Customer Support Technician  

[Kipper31]

Hello Randy T,

Thank you for taking the time to reply.

In the meantime, my PC installed another Windows update yesterday.

I reinstalled the IDSA and it has now managed 2 scans, so I'm hoping that the issue has been fixed (must have been a troublesome Windows update from earlier last week).

If the issue returns I will provide you with the SSU log and answer the other queries that you mentioned.

So thanks again to you and Walt2 for your help, much appreciated.

Kind regards,

Kipper31

[RandyT_Intel]

Hi @Kipper31 ,

Thanks for the update! Glad to hear things are working better after the recent Windows update.

I’ll go ahead and close this thread for now. If you encounter any issues in the future, feel free to post a new ticket and we’ll be happy to assist.

Best regards,  

Randy T.  

Intel Customer Support Technician