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Intel Driver & Support Assistant - Error installing

KDVRS
Beginner
497 Views

I can't install Intel Driver & Support Assistant. I tried uninstalling right from Intel's site, restarted the computer, cleared the cache - it didn't work. I tried it on another browser, still didn't work. I have the log files if anyone would like to view them. Please help!

 

Screenshot 2024-11-12 144720.pngScreenshot 2024-11-12 144657.png

 

Log:

[21CC:13A4][2024-11-12T14:43:22]i001: Burn x86 v5.0.0+41e11442b2ca93e444b60213b5ae99dcbab787d8, Windows v10.0 x64 (Build 19045: Service Pack 0), path: C:\Users\DrOfficeI5\Downloads\Intel-Driver-and-Support-Assistant-Installer (3).exe
[21CC:13A4][2024-11-12T14:43:23]i000: Initializing numeric variable 'DCASelectedForInstall' to value '0'
[21CC:13A4][2024-11-12T14:43:23]i000: Initializing numeric variable 'DCAAskedUserForConsent' to value '0'
[21CC:13A4][2024-11-12T14:43:23]i000: Initializing numeric variable 'DCAConsentValue' to value '0'
[21CC:13A4][2024-11-12T14:43:23]i000: Initializing numeric variable 'SetInstallationId' to value '0'
[21CC:13A4][2024-11-12T14:43:23]i000: Initializing formatted variable 'IsLTSC' to value 'false'
[21CC:13A4][2024-11-12T14:43:23]i000: Initializing version variable 'VCRedist2022x86' to value '14.32.31332.0'
[21CC:13A4][2024-11-12T14:43:23]i000: Initializing formatted variable 'IsWin64Bit' to value 'true'
[21CC:13A4][2024-11-12T14:43:23]i000: Initializing version variable 'VCRedist2022x64' to value '14.32.31332.0'
[21CC:13A4][2024-11-12T14:43:23]i009: Command Line: ''
[21CC:13A4][2024-11-12T14:43:23]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\DrOfficeI5\Downloads\Intel-Driver-and-Support-Assistant-Installer (3).exe'
[21CC:13A4][2024-11-12T14:43:23]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\DrOfficeI5\Downloads\'
[21CC:13A4][2024-11-12T14:43:24]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DROFFI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20241112144324.log'
[21CC:13A4][2024-11-12T14:43:24]i000: Setting string variable 'WixBundleInProgressName' to value ''
[21CC:13A4][2024-11-12T14:43:24]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant'
[21CC:13A4][2024-11-12T14:43:24]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'
[21CC:1A68][2024-11-12T14:43:25]i000: Launching custom Bootstrapper UI
[21CC:1A68][2024-11-12T14:43:25]i000: Source environment: Production
[21CC:1A68][2024-11-12T14:43:25]i000: Invoked program: Installer
[21CC:1A68][2024-11-12T14:43:25]i000: Request initiator: Unknown
[21CC:1A68][2024-11-12T14:43:25]i000: Acquired installation ID 3f910c0a-7ee6-4a85-94b9-f48db627ddda
[21CC:13A4][2024-11-12T14:43:32]i100: Detect begin, 6 packages
[21CC:13A4][2024-11-12T14:43:33]i000: Setting string variable 'NETFRAMEWORK45' to value '533325'
[21CC:13A4][2024-11-12T14:43:33]i000: Product or related product not found: {36F68A90-239C-34DF-B58C-64B30153CE35}
[21CC:13A4][2024-11-12T14:43:33]i000: Setting version variable 'VCRedist2022x64Local' to value '0.0.0.0'
[21CC:13A4][2024-11-12T14:43:33]i000: Setting version variable 'VCRedist2022x86Local' to value '14.0.23026'
[21CC:13A4][2024-11-12T14:43:33]i000: Setting string variable 'WindowsBuild' to value '19045'
[21CC:13A4][2024-11-12T14:43:33]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[21CC:13A4][2024-11-12T14:43:33]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to true.
[21CC:13A4][2024-11-12T14:43:33]i103: Detected related package: {8EF465B2-1D08-4CA2-8ACC-1911B573725D}, scope: PerMachine, version: 2.5.0.22, language: 1033 operation: MajorUpgrade
[21CC:1A68][2024-11-12T14:43:33]i000: OnDetectRelatedMsiPackage:DriverSupportAssistantInstaller:2.5.0.22:MajorUpgrade:True
[21CC:1A68][2024-11-12T14:43:33]i000: OnDetectPackageComplete (PackageState.Absent): Currently Installed Version:, Install Kind: Install
[21CC:13A4][2024-11-12T14:43:33]i052: Condition 'VCRedist2022x86Local >= VCRedist2022x86' evaluates to false.
[21CC:13A4][2024-11-12T14:43:33]i052: Condition 'VCRedist2022x64Local >= VCRedist2022x64' evaluates to false.
[21CC:13A4][2024-11-12T14:43:33]i103: Detected related package: {D98C2DF9-C731-4322-A5F0-D897300216EE}, scope: PerMachine, version: 2.4.05718, language: 0 operation: MajorUpgrade
[21CC:1A68][2024-11-12T14:43:33]i000: OnDetectRelatedMsiPackage:DCAInstaller:2.4.05718:MajorUpgrade:True
[21CC:13A4][2024-11-12T14:43:33]i101: Detected package: NetFx462Web, state: Present, cached: No, install registration state: (permanent), cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:43:33]i101: Detected package: NetFx472Web, state: Present, cached: No, install registration state: (permanent), cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:43:33]i101: Detected package: DriverSupportAssistantInstaller, state: Absent, cached: No, install registration state: Absent, cache registration state: Absent
[21CC:13A4][2024-11-12T14:43:33]i101: Detected package: vc_redist.x86.exe, state: Absent, cached: No, install registration state: (permanent), cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:43:33]i101: Detected package: vc_redist.x64.exe, state: Absent, cached: No, install registration state: (permanent), cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:43:33]i101: Detected package: DCAInstaller, state: Absent, cached: No, install registration state: (permanent), cache registration state: (permanent)
[21CC:1A68][2024-11-12T14:43:34]i000: Setting string variable 'IsLTSC' to value 'false'
[21CC:1A68][2024-11-12T14:43:34]i000: Setting string variable 'IsWin64Bit' to value 'true'
[21CC:13A4][2024-11-12T14:43:34]i199: Detect complete, result: 0x0, registration state: None, cached: No, eligible for cleanup: No
[21CC:1A68][2024-11-12T14:44:01]i000: Setting numeric variable 'DCASelectedForInstall' to value 1
[21CC:13A4][2024-11-12T14:44:01]i200: Plan begin, 6 packages, action: Install
[21CC:13A4][2024-11-12T14:44:01]i052: Condition 'IsLTSC = "true" OR WindowsBuild < 14393' evaluates to false.
[21CC:13A4][2024-11-12T14:44:01]i052: Condition 'IsLTSC = "false" AND WindowsBuild >= 14393' evaluates to true.
[21CC:13A4][2024-11-12T14:44:01]i052: Condition 'IsWin64Bit = "true"' evaluates to true.
[21CC:13A4][2024-11-12T14:44:01]i052: Condition 'DCASelectedForInstall = 1' evaluates to true.
[21CC:13A4][2024-11-12T14:44:01]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web
[21CC:13A4][2024-11-12T14:44:01]w321: Skipping dependency registration on package with no dependency providers: NetFx472Web
[21CC:13A4][2024-11-12T14:44:01]i000: Setting string variable 'WixBundleRollbackLog_DriverSupportAssistantInstaller' to value 'C:\Users\DROFFI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20241112144324_000_DriverSupportAssistantInstaller_rollback.log'
[21CC:13A4][2024-11-12T14:44:01]i000: Setting string variable 'WixBundleLog_DriverSupportAssistantInstaller' to value 'C:\Users\DROFFI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20241112144324_000_DriverSupportAssistantInstaller.log'
[21CC:13A4][2024-11-12T14:44:01]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe
[21CC:13A4][2024-11-12T14:44:01]i000: Setting string variable 'WixBundleLog_vc_redist.x86.exe' to value 'C:\Users\DROFFI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20241112144324_001_vc_redist.x86.exe.log'
[21CC:13A4][2024-11-12T14:44:01]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x64.exe
[21CC:13A4][2024-11-12T14:44:01]i000: Setting string variable 'WixBundleLog_vc_redist.x64.exe' to value 'C:\Users\DROFFI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20241112144324_002_vc_redist.x64.exe.log'
[21CC:13A4][2024-11-12T14:44:01]i000: Setting string variable 'WixBundleLog_DCAInstaller' to value 'C:\Users\DROFFI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20241112144324_003_DCAInstaller.log'
[21CC:13A4][2024-11-12T14:44:01]i222: Planned rollback boundary: 'WixDefaultBoundary', vital: Yes, transaction: No (default: No)
[21CC:13A4][2024-11-12T14:44:01]i201: Planned package: NetFx462Web, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, default cache strategy: Keep, ba requested strategy: Keep, cache: No, uncache: No, dependency: None, expected install registration state: (permanent), expected cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:44:01]i201: Planned package: NetFx472Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, default cache strategy: Keep, ba requested strategy: Keep, cache: Vital, uncache: No, dependency: None, expected install registration state: (permanent), expected cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:44:01]i201: Planned package: DriverSupportAssistantInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, default cache strategy: Keep, ba requested strategy: Keep, cache: Vital, uncache: No, dependency: Register, expected install registration state: Present, expected cache registration state: Present
[21CC:13A4][2024-11-12T14:44:01]i201: Planned package: vc_redist.x86.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, default cache strategy: Remove, ba requested strategy: Remove, cache: Vital, uncache: Yes, dependency: None, expected install registration state: (permanent), expected cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:44:01]i201: Planned package: vc_redist.x64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, default cache strategy: Remove, ba requested strategy: Remove, cache: Vital, uncache: Yes, dependency: None, expected install registration state: (permanent), expected cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:44:01]i201: Planned package: DCAInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, default cache strategy: Remove, ba requested strategy: Remove, cache: Vital, uncache: Yes, dependency: Register, expected install registration state: (permanent), expected cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:44:01]i000: --- Begin plan dump ---
[21CC:13A4][2024-11-12T14:44:01]i000: Plan action: Install
[21CC:13A4][2024-11-12T14:44:01]i000: bundle id: {43826762-6E01-46B8-81D5-79BA90ABED2F}
[21CC:13A4][2024-11-12T14:44:01]i000: bundle provider key: {43826762-6E01-46B8-81D5-79BA90ABED2F}
[21CC:13A4][2024-11-12T14:44:01]i000: use-forward-compatible: false
[21CC:13A4][2024-11-12T14:44:01]i000: per-machine: true
[21CC:13A4][2024-11-12T14:44:01]i000: can affect machine state: true
[21CC:13A4][2024-11-12T14:44:01]i000: disable-rollback: false
[21CC:13A4][2024-11-12T14:44:01]i000: disallow-removal: false
[21CC:13A4][2024-11-12T14:44:01]i000: downgrade: false
[21CC:13A4][2024-11-12T14:44:01]i000: registration options: CacheBundle, WriteProviderKey
[21CC:13A4][2024-11-12T14:44:01]i000: Dependent registration action[0]: REGISTER bundle id: {43826762-6E01-46B8-81D5-79BA90ABED2F}, provider key: {43826762-6E01-46B8-81D5-79BA90ABED2F}
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback dependent registration action[0]: UNREGISTER bundle id: {43826762-6E01-46B8-81D5-79BA90ABED2F}, provider key: {43826762-6E01-46B8-81D5-79BA90ABED2F}
[21CC:13A4][2024-11-12T14:44:01]i000: Plan cache size: 270733920
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[0]: CHECKPOINT id: 1
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[1]: PACKAGE id: NetFx472Web, vital: Yes, execute cache type: Required, rollback cache type: None
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[2]: SIGNAL_SYNCPOINT package id: NetFx472Web, event handle: 0x000003AC
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[3]: CHECKPOINT id: 3
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[4]: PACKAGE id: DriverSupportAssistantInstaller, vital: Yes, execute cache type: Required, rollback cache type: None
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[5]: SIGNAL_SYNCPOINT package id: DriverSupportAssistantInstaller, event handle: 0x000003B0
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[6]: CHECKPOINT id: 9
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[7]: PACKAGE id: vc_redist.x86.exe, vital: Yes, execute cache type: Required, rollback cache type: None
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[8]: SIGNAL_SYNCPOINT package id: vc_redist.x86.exe, event handle: 0x000003B4
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[9]: CHECKPOINT id: 12
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[10]: PACKAGE id: vc_redist.x64.exe, vital: Yes, execute cache type: Required, rollback cache type: None
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[11]: SIGNAL_SYNCPOINT package id: vc_redist.x64.exe, event handle: 0x000003B8
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[12]: CHECKPOINT id: 15
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[13]: PACKAGE id: DCAInstaller, vital: Yes, execute cache type: Required, rollback cache type: None
[21CC:13A4][2024-11-12T14:44:01]i000: Cache action[14]: SIGNAL_SYNCPOINT package id: DCAInstaller, event handle: 0x00000378
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[0]: ROLLBACK_PACKAGE id: NetFx472Web
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[1]: CHECKPOINT id: 1
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[2]: ROLLBACK_PACKAGE id: DriverSupportAssistantInstaller
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[3]: CHECKPOINT id: 3
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[4]: ROLLBACK_PACKAGE id: vc_redist.x86.exe
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[5]: CHECKPOINT id: 9
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[6]: ROLLBACK_PACKAGE id: vc_redist.x64.exe
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[7]: CHECKPOINT id: 12
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[8]: ROLLBACK_PACKAGE id: DCAInstaller
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback cache action[9]: CHECKPOINT id: 15
[21CC:13A4][2024-11-12T14:44:01]i000: Plan execute package count: 4
[21CC:13A4][2024-11-12T14:44:01]i000: overall progress ticks: 9
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[0]: ROLLBACK_BOUNDARY_START id: WixDefaultBoundary, vital: yes
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[1]: CHECKPOINT id: 2, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[2]: WAIT_CACHE_PACKAGE id: NetFx472Web, event handle: 0x000003AC
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[3]: CHECKPOINT id: 4, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[4]: WAIT_CACHE_PACKAGE id: DriverSupportAssistantInstaller, event handle: 0x000003B0
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[5]: CHECKPOINT id: 5, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[6]: PACKAGE_PROVIDER package id: DriverSupportAssistantInstaller
[21CC:13A4][2024-11-12T14:44:01]i000: Provider[0]: key: {FD1F89D7-58B0-4AEA-995D-72D07C5302A4}_v24.5.40.11, action: Register
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[7]: CHECKPOINT id: 6, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[8]: MSI_PACKAGE package id: DriverSupportAssistantInstaller, action: Install, action msi property: BURNMSIINSTALL, ui level: 258, disable externaluihandler: No, file versioning: o, log path: C:\Users\DROFFI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20241112144324_000_DriverSupportAssistantInstaller.log, logging attrib: 6
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[9]: CHECKPOINT id: 7, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[10]: PACKAGE_DEPENDENCY package id: DriverSupportAssistantInstaller, bundle provider key: {43826762-6E01-46B8-81D5-79BA90ABED2F}
[21CC:13A4][2024-11-12T14:44:01]i000: Provider[0]: key: {FD1F89D7-58B0-4AEA-995D-72D07C5302A4}_v24.5.40.11, action: Register
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[11]: CHECKPOINT id: 8, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[12]: CHECKPOINT id: 10, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[13]: WAIT_CACHE_PACKAGE id: vc_redist.x86.exe, event handle: 0x000003B4
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[14]: EXE_PACKAGE package id: vc_redist.x86.exe, action: Install
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[15]: CHECKPOINT id: 11, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[16]: CHECKPOINT id: 13, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[17]: WAIT_CACHE_PACKAGE id: vc_redist.x64.exe, event handle: 0x000003B8
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[18]: EXE_PACKAGE package id: vc_redist.x64.exe, action: Install
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[19]: CHECKPOINT id: 14, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[20]: CHECKPOINT id: 16, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[21]: WAIT_CACHE_PACKAGE id: DCAInstaller, event handle: 0x00000378
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[22]: CHECKPOINT id: 17, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[23]: PACKAGE_PROVIDER package id: DCAInstaller
[21CC:13A4][2024-11-12T14:44:01]i000: Provider[0]: key: {89E7E64C-A30C-4D24-9D12-B354CA2335DE}_v2.4.10888, action: Register
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[24]: MSI_PACKAGE package id: DCAInstaller, action: Install, action msi property: BURNMSIINSTALL, ui level: 258, disable externaluihandler: No, file versioning: o, log path: C:\Users\DROFFI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20241112144324_003_DCAInstaller.log, logging attrib: 6
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[25]: CHECKPOINT id: 18, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[26]: PACKAGE_DEPENDENCY package id: DCAInstaller, bundle provider key: {43826762-6E01-46B8-81D5-79BA90ABED2F}
[21CC:13A4][2024-11-12T14:44:01]i000: Provider[0]: key: {89E7E64C-A30C-4D24-9D12-B354CA2335DE}_v2.4.10888, action: Register
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[27]: CHECKPOINT id: 19, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[28]: CHECKPOINT id: 20, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Execute action[29]: ROLLBACK_BOUNDARY_END
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[0]: ROLLBACK_BOUNDARY_START id: WixDefaultBoundary, vital: yes
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[1]: UNCACHE_PACKAGE id: NetFx472Web
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[2]: CHECKPOINT id: 2, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[3]: UNCACHE_PACKAGE id: DriverSupportAssistantInstaller
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[4]: CHECKPOINT id: 4, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[5]: PACKAGE_PROVIDER package id: DriverSupportAssistantInstaller
[21CC:13A4][2024-11-12T14:44:01]i000: Provider[0]: key: {FD1F89D7-58B0-4AEA-995D-72D07C5302A4}_v24.5.40.11, action: Unregister
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[6]: CHECKPOINT id: 5, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[7]: MSI_PACKAGE package id: DriverSupportAssistantInstaller, action: Uninstall, action msi property: BURNMSIUNINSTALL, ui level: 258, disable externaluihandler: No, file versioning: o, log path: C:\Users\DROFFI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20241112144324_000_DriverSupportAssistantInstaller_rollback.log, logging attrib: 6
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[8]: CHECKPOINT id: 6, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[9]: PACKAGE_DEPENDENCY package id: DriverSupportAssistantInstaller, bundle provider key: {43826762-6E01-46B8-81D5-79BA90ABED2F}
[21CC:13A4][2024-11-12T14:44:01]i000: Provider[0]: key: {FD1F89D7-58B0-4AEA-995D-72D07C5302A4}_v24.5.40.11, action: Unregister
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[10]: CHECKPOINT id: 7, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[11]: CHECKPOINT id: 8, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[12]: UNCACHE_PACKAGE id: vc_redist.x86.exe
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[13]: CHECKPOINT id: 10, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[14]: CHECKPOINT id: 11, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[15]: UNCACHE_PACKAGE id: vc_redist.x64.exe
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[16]: CHECKPOINT id: 13, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[17]: CHECKPOINT id: 14, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[18]: UNCACHE_PACKAGE id: DCAInstaller
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[19]: CHECKPOINT id: 16, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[20]: PACKAGE_PROVIDER package id: DCAInstaller
[21CC:13A4][2024-11-12T14:44:01]i000: Provider[0]: key: {89E7E64C-A30C-4D24-9D12-B354CA2335DE}_v2.4.10888, action: Unregister
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[21]: CHECKPOINT id: 17, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[22]: PACKAGE_DEPENDENCY package id: DCAInstaller, bundle provider key: {43826762-6E01-46B8-81D5-79BA90ABED2F}
[21CC:13A4][2024-11-12T14:44:01]i000: Provider[0]: key: {89E7E64C-A30C-4D24-9D12-B354CA2335DE}_v2.4.10888, action: Unregister
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[23]: CHECKPOINT id: 18, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[24]: CHECKPOINT id: 19, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[25]: CHECKPOINT id: 20, msi transaction id: (none)
[21CC:13A4][2024-11-12T14:44:01]i000: Rollback action[26]: ROLLBACK_BOUNDARY_END
[21CC:13A4][2024-11-12T14:44:01]i000: Clean action[0]: CLEAN_PACKAGE package id: vc_redist.x86.exe
[21CC:13A4][2024-11-12T14:44:01]i000: Clean action[1]: CLEAN_PACKAGE package id: vc_redist.x64.exe
[21CC:13A4][2024-11-12T14:44:01]i000: Clean action[2]: CLEAN_PACKAGE package id: DCAInstaller
[21CC:13A4][2024-11-12T14:44:01]i000: Dependency action[0]: PLANNED_PROVIDER key: {43826762-6E01-46B8-81D5-79BA90ABED2F}, name: (null)
[21CC:13A4][2024-11-12T14:44:01]i000: --- End plan dump ---
[21CC:13A4][2024-11-12T14:44:01]i299: Plan complete, result: 0x0
[21CC:13A4][2024-11-12T14:44:01]i300: Apply begin
[21CC:13A4][2024-11-12T14:44:01]i010: Launching elevated engine process.
[21CC:13A4][2024-11-12T14:44:05]i011: Launched elevated engine process.
[21CC:13A4][2024-11-12T14:44:05]i012: Connected to elevated engine.
[1944:2D80][2024-11-12T14:44:05]i358: Pausing automatic updates.
[1944:2D80][2024-11-12T14:44:06]i359: Paused automatic updates.
[1944:2D80][2024-11-12T14:44:06]i360: Creating a system restore point.
[1944:2D80][2024-11-12T14:45:45]i361: Created a system restore point.
[1944:2D80][2024-11-12T14:45:45]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{43826762-6E01-46B8-81D5-79BA90ABED2F}, options: 0x3, disable resume: No
[1944:2D80][2024-11-12T14:45:47]i000: Caching bundle from: 'C:\Users\DROFFI~1\AppData\Local\Temp\{E0595B52-EDFB-48B4-B280-95A4D6278221}\.be\Intel-Driver-and-Support-Assistant-Installer.exe' to: 'C:\ProgramData\Package Cache\{43826762-6E01-46B8-81D5-79BA90ABED2F}\Intel-Driver-and-Support-Assistant-Installer.exe'
[1944:2D80][2024-11-12T14:45:47]i320: Registering bundle dependency provider: {43826762-6E01-46B8-81D5-79BA90ABED2F}, version: 24.5.40.11
[1944:2D80][2024-11-12T14:45:47]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{43826762-6E01-46B8-81D5-79BA90ABED2F}, resume: Active, restart initiated: No, disable resume: No
[21CC:2A30][2024-11-12T14:45:47]i338: Acquiring package: NetFx472Web, payload: NetFx472Web, download from: https://go.microsoft.com/fwlink/?LinkId=863262
[1944:09B8][2024-11-12T14:45:49]i305: Verified acquired payload: NetFx472Web at path: C:\ProgramData\Package Cache\.unverified\NetFx472Web, moving to: C:\ProgramData\Package Cache\99B1D7F9264E7D5AEA7B01B69EF541065030055A37CFD76F9846B3CC84FD6F2B\redist\NDP472-KB4054531-Web.exe.
[1944:09B8][2024-11-12T14:45:49]i305: Verified acquired payload: DriverSupportAssistantInstaller at path: C:\ProgramData\Package Cache\.unverified\DriverSupportAssistantInstaller, moving to: C:\ProgramData\Package Cache\{FD1F89D7-58B0-4AEA-995D-72D07C5302A4}v24.5.40.11\Intel Driver and Support Assistant Installer.msi.
[21CC:2A30][2024-11-12T14:45:49]i338: Acquiring package: vc_redist.x86.exe, payload: vc_redist.x86.exe, download from: https://download.visualstudio.microsoft.com/download/pr/ed95ef9e-da02-4735-9064-bd1f7f69b6ed/CF92A10C62FFAB83B4A2168F5F9A05E5588023890B5C0CC7BA89ED71DA527B0F/VC_redist.x86.exe
[1944:09B8][2024-11-12T14:45:50]i305: Verified acquired payload: vc_redist.x86.exe at path: C:\ProgramData\Package Cache\.unverified\vc_redist.x86.exe, moving to: C:\ProgramData\Package Cache\7174A4C0C90BEEF6C091F3B1065FD951C2ECF16AA6170AF56C2B226F4D352F90\vc_redist.x86.14.32.31332.0.exe.
[21CC:2A30][2024-11-12T14:45:50]i338: Acquiring package: vc_redist.x64.exe, payload: vc_redist.x64.exe, download from: https://download.visualstudio.microsoft.com/download/pr/ed95ef9e-da02-4735-9064-bd1f7f69b6ed/CE6593A1520591E7DEA2B93FD03116E3FC3B3821A0525322B0A430FAA6B3C0B4/VC_redist.x64.exe
[1944:09B8][2024-11-12T14:45:50]i305: Verified acquired payload: vc_redist.x64.exe at path: C:\ProgramData\Package Cache\.unverified\vc_redist.x64.exe, moving to: C:\ProgramData\Package Cache\8F86693BF9FB4EE0BA021B826663028158D580A0424417A30D8F95EF8853FCD2\vc_redist.x64.14.30.30704.0.exe.
[21CC:2A30][2024-11-12T14:45:50]i338: Acquiring package: DCAInstaller, payload: DCAInstaller, download from: https://dsadata.intel.com/icip/WIN_DCA_2.4.0.10888_sursvc_qh.msi
[1944:09B8][2024-11-12T14:45:52]i305: Verified acquired payload: DCAInstaller at path: C:\ProgramData\Package Cache\.unverified\DCAInstaller, moving to: C:\ProgramData\Package Cache\{89E7E64C-A30C-4D24-9D12-B354CA2335DE}v2.4.10888\WIN_DCA_2.4.0.10888_sursvc_qh.msi.
[1944:2D80][2024-11-12T14:45:52]i323: Registering package dependency provider: {FD1F89D7-58B0-4AEA-995D-72D07C5302A4}_v24.5.40.11, version: 24.5.40.11, package: DriverSupportAssistantInstaller
[1944:2D80][2024-11-12T14:45:52]i301: Applying execute package: DriverSupportAssistantInstaller, action: Install, path: C:\ProgramData\Package Cache\{FD1F89D7-58B0-4AEA-995D-72D07C5302A4}v24.5.40.11\Intel Driver and Support Assistant Installer.msi, arguments: ' SETICIPCONSENTFLAG="0" ICIPCONSENTVALUE="0" SETINSTALLATIONID="0" INSTALLATIONID="" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" BURNMSIINSTALL=1 REINSTALLMODE="muso" REBOOT=ReallySuppress'
[21CC:1A68][2024-11-12T14:47:09]e000: Error (WindowsInstaller) in DriverSupportAssistantInstaller: 0x000006B2 The older version of Intel Driver && Support Assistant cannot be removed. Contact your technical support group.
[21CC:1A68][2024-11-12T14:47:09]e000: Data: 1714
[21CC:1A68][2024-11-12T14:47:09]e000: Data: Intel Driver && Support Assistant
[21CC:1A68][2024-11-12T14:47:09]e000: Data: 1612
[1944:2D80][2024-11-12T14:47:09]e000: Error 0x80070643: Failed to install product: C:\ProgramData\Package Cache\{FD1F89D7-58B0-4AEA-995D-72D07C5302A4}v24.5.40.11\Intel Driver and Support Assistant Installer.msi
[1944:2D80][2024-11-12T14:47:09]e000: Error 0x80070643: Failed to install MSI package.
[1944:2D80][2024-11-12T14:47:09]e000: Error 0x80070643: Failed to execute MSI package.
[21CC:13A4][2024-11-12T14:47:09]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[21CC:13A4][2024-11-12T14:47:09]i319: Applied execute package: DriverSupportAssistantInstaller, result: 0x80070643, restart: None
[21CC:13A4][2024-11-12T14:47:09]e000: Error 0x80070643: Failed to execute MSI package.
[1944:2D80][2024-11-12T14:47:09]i318: Skipped rollback of package: DriverSupportAssistantInstaller, action: Uninstall, already: Absent
[21CC:13A4][2024-11-12T14:47:09]i319: Applied rollback package: DriverSupportAssistantInstaller, result: 0x0, restart: None
[1944:2D80][2024-11-12T14:47:09]i329: Removed package dependency provider: {FD1F89D7-58B0-4AEA-995D-72D07C5302A4}_v24.5.40.11, package: DriverSupportAssistantInstaller
[1944:2D80][2024-11-12T14:47:09]i351: Removing cached package: DriverSupportAssistantInstaller, from path: C:\ProgramData\Package Cache\{FD1F89D7-58B0-4AEA-995D-72D07C5302A4}v24.5.40.11\
[1944:2D80][2024-11-12T14:47:09]i351: Removing cached package: NetFx472Web, from path: C:\ProgramData\Package Cache\99B1D7F9264E7D5AEA7B01B69EF541065030055A37CFD76F9846B3CC84FD6F2B\
[1944:09B8][2024-11-12T14:47:09]i351: Removing cached package: DCAInstaller, from path: C:\ProgramData\Package Cache\{89E7E64C-A30C-4D24-9D12-B354CA2335DE}v2.4.10888\
[1944:09B8][2024-11-12T14:47:09]i351: Removing cached package: vc_redist.x64.exe, from path: C:\ProgramData\Package Cache\8F86693BF9FB4EE0BA021B826663028158D580A0424417A30D8F95EF8853FCD2\
[1944:09B8][2024-11-12T14:47:09]i351: Removing cached package: vc_redist.x86.exe, from path: C:\ProgramData\Package Cache\7174A4C0C90BEEF6C091F3B1065FD951C2ECF16AA6170AF56C2B226F4D352F90\
[21CC:13A4][2024-11-12T14:47:09]i373: Calculating whether to keep registration
[21CC:13A4][2024-11-12T14:47:09]i374: package: NetFx462Web, install registration state: (permanent), cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:47:09]i374: package: NetFx472Web, install registration state: (permanent), cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:47:09]i374: package: DriverSupportAssistantInstaller, install registration state: Absent, cache registration state: Absent
[21CC:13A4][2024-11-12T14:47:09]i374: package: vc_redist.x86.exe, install registration state: (permanent), cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:47:09]i374: package: vc_redist.x64.exe, install registration state: (permanent), cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:47:09]i374: package: DCAInstaller, install registration state: (permanent), cache registration state: (permanent)
[21CC:13A4][2024-11-12T14:47:09]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{43826762-6E01-46B8-81D5-79BA90ABED2F}, resume: None, restart: None, disable resume: No, default registration: None, ba requested registration: None
[1944:2D80][2024-11-12T14:47:09]i330: Removed bundle dependency provider: {43826762-6E01-46B8-81D5-79BA90ABED2F}
[1944:2D80][2024-11-12T14:47:09]i326: Removed dependency: {43826762-6E01-46B8-81D5-79BA90ABED2F} on package provider: {FD1F89D7-58B0-4AEA-995D-72D07C5302A4}_v24.5.40.11, package DriverSupportAssistantInstaller
[1944:2D80][2024-11-12T14:47:09]i326: Removed dependency: {43826762-6E01-46B8-81D5-79BA90ABED2F} on package provider: {89E7E64C-A30C-4D24-9D12-B354CA2335DE}_v2.4.10888, package DCAInstaller
[1944:2D80][2024-11-12T14:47:09]i329: Removed package dependency provider: {FD1F89D7-58B0-4AEA-995D-72D07C5302A4}_v24.5.40.11, package: DriverSupportAssistantInstaller
[1944:2D80][2024-11-12T14:47:09]i329: Removed package dependency provider: {89E7E64C-A30C-4D24-9D12-B354CA2335DE}_v2.4.10888, package: DCAInstaller
[1944:2D80][2024-11-12T14:47:09]i352: Removing cached bundle: {43826762-6E01-46B8-81D5-79BA90ABED2F}, from path: C:\ProgramData\Package Cache\{43826762-6E01-46B8-81D5-79BA90ABED2F}\
[1944:2D80][2024-11-12T14:47:09]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{43826762-6E01-46B8-81D5-79BA90ABED2F}, resume: None, restart initiated: No, disable resume: No
[1944:2D80][2024-11-12T14:47:09]i420: Resuming automatic updates.
[1944:2D80][2024-11-12T14:47:09]i421: Resumed automatic updates.
[21CC:13A4][2024-11-12T14:47:09]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
[21CC:1A68][2024-11-12T14:47:09]i000: Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Request - Url: https://dsadata.intel.com/v2/install/error/24.5.40.11/1714/1/2/WindowsInstaller/TheolderversionofIntelDriverSupportAssistantcannotberemoved.Contactyourtechnicalsupportgroup.;UserAgent: DSAInstaller/24.5.40.11 (installer/user//3f910c0a-7ee6-4a85-94b9-f48db627ddda);Verb: GET
[21CC:1A68][2024-11-12T14:47:09]i000: Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Response - Url: https://dsadata.intel.com/v2/install/error/24.5.40.11/1714/1/2/WindowsInstaller/TheolderversionofIntelDriverSupportAssistantcannotberemoved.Contactyourtechnicalsupportgroup.;X-DSA-Version: 5.0.0.1 200

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3 Replies
AlHill
Super User
495 Views

You have posted foour times.  One post is enough.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]

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KDVRS
Beginner
484 Views

I apologize for the multiple posts, I didn't think I was posting it under the correct category, so I redid it. I'll try and remove the others. I've attached the report below. Thanks for your help! 

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AlHill
Super User
459 Views

What driver are you specifically looking for?  With a machine as old as yours,, I would not expect much.

 

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]

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