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Intel Driver & Support Assistant No Longer Working

TechDude
Novice
20,139 Views

My install of the Intel Driver & Support Assistant was working without issue on my Windows 11 laptop until my latest Windows updates.  The updates consisted of security updates for .NET 8.0.21 and .NET 9.0.10 as well as an update for .NET Framework 3.5 and 4.8.1.  Now the Intel DSA scans and scans and then reports it has problems.  Could the Intel DSA be incompatible with these .NET updates?

 

I tried all the troubleshooting steps I could find but not success.

26 Replies
windows_guru
New Contributor I
10,721 Views

I am also experiencing problems and removing the tool and reinstalling it does not fix the issues

I guess manually downloads are the way again

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Julio_Bro
Beginner
6,640 Views
Try the process by Walt2 here.
It worked nicely for me.
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windows_guru
New Contributor I
6,458 Views

Is the Intel product 32-bit or 64-bit as I only have 64-bit .NET installed

Then again the installer should grab run  time components automatically

 

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TechDude
Novice
1,272 Views

windows_guru,

 

As I understand it IDSA is installed as a web application.  I have the 64-bit .NET installations also.  I downloaded IDSA and installed it. Once I had resolved some of my .NET dependencies (see earlier posts), IDSA ran without any problems.  The Windows November patch Tuesday updated a couple of my .NET applications, and IDSA continued to run without any issues.

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DSVET
Beginner
145 Views

I've been trying everything and nothing was working. 

 

I did a search for "intel driver and support error "sorry something went wrong while trying to scan" and saw "often stems from browser settings blocking local network access."

 

So then I searched "browser settings blocking local network access."

 

Once I opened chrome, settings, privacy and security, I then clicked view permissions and data stored across sites. Sorted by "Most visited" and scrolled to Intel. Once I expanded that, scrolled down to the end and noticed that "Local Network Access" was blocked. Once I unblocked access, I closed everything and opened Intel driver & Support again and it worked as usual. 

 

So either everyone is blocking access or the program is installing and defaulting to block access. 

GoBigOrGoHome
Beginner
120 Views

Thank you!!!

This solved my problems. 

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