Intel Driver & Support Assistant No Longer Working

[TechDude]

My install of the Intel Driver & Support Assistant was working without issue on my Windows 11 laptop until my latest Windows updates.  The updates consisted of security updates for .NET 8.0.21 and .NET 9.0.10 as well as an update for .NET Framework 3.5 and 4.8.1.  Now the Intel DSA scans and scans and then reports it has problems.  Could the Intel DSA be incompatible with these .NET updates?

I tried all the troubleshooting steps I could find but not success.

[RayJM]

This looks like a problem with Google Chrome, if, as in the cases you and I have reported, simply switching to Firefox or Edge fixes it. 

RayJM

[DaveEngineer]

Same(-ish) here, but I just pasted the failing URL from Chrome into FireFox.

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

[DaveEngineer]

Same(-ish) here, but I just copied the failing URL from Chrome into Firefox.

[windows_guru]

I am also experiencing problems and removing the tool and reinstalling it does not fix the issues

I guess manually downloads are the way again

[Julio_Bro]

Try the process by Walt2 here.
It worked nicely for me.

[windows_guru]

Is the Intel product 32-bit or 64-bit as I only have 64-bit .NET installed

Then again the installer should grab run  time components automatically

[TechDude]

windows_guru,

As I understand it IDSA is installed as a web application.  I have the 64-bit .NET installations also.  I downloaded IDSA and installed it. Once I had resolved some of my .NET dependencies (see earlier posts), IDSA ran without any problems.  The Windows November patch Tuesday updated a couple of my .NET applications, and IDSA continued to run without any issues.

[DSVET]

I've been trying everything and nothing was working. 

I did a search for "intel driver and support error "sorry something went wrong while trying to scan" and saw "often stems from browser settings blocking local network access."

So then I searched "browser settings blocking local network access."

Once I opened chrome, settings, privacy and security, I then clicked view permissions and data stored across sites. Sorted by "Most visited" and scrolled to Intel. Once I expanded that, scrolled down to the end and noticed that "Local Network Access" was blocked. Once I unblocked access, I closed everything and opened Intel driver & Support again and it worked as usual. 

So either everyone is blocking access or the program is installing and defaulting to block access. 

[GoBigOrGoHome]

Thank you!!!

This solved my problems. 

[simplex_12]

try using the dsa webpage in microsoft edge latest version whatever is available , it will ask permission to access local services allow that and it should work , i was getting trouble in chrome where scan failed but in microsoft edge its working perfectly fine

[Resolutions404]

This behavior is very likely tied to the recent .NET updates causing a runtime or registration mismatch with Intel DSA dependencies. DSA relies on specific .NET components for its service layer and scan interface, and updates can occasionally break that linkage.

Here are the most effective steps to resolve it:

1. Repair .NET Runtimes (first step)
Go to Settings → Apps → Installed Apps, locate all Microsoft .NET entries (especially .NET 8, .NET 9, and Desktop Runtime), and run Modify → Repair on each. Reboot afterward.

2. Perform a clean DSA reinstall (important)
A normal uninstall often leaves behind broken state data.

• Use the official Intel DSA Uninstaller Tool to fully remove it

• Reboot

• Install a fresh copy of the latest DSA version

3. Verify DSA services
Run services.msc and ensure:

• Intel Driver & Support Assistant services are Running

• Startup type is set to Automatic

4. Rule out browser-side issues
Since DSA uses a web-based UI:

• Clear browser cache/cookies

• Try a different browser

• Temporarily disable ad blockers or privacy extensions

5. If still failing
Check Event Viewer → Windows Logs → Application for .NET Runtime errors related to DSA. If present, this points to a corrupted .NET update—running the Microsoft .NET repair tool may be required.

Overall, this doesn’t look like a permanent incompatibility to me, but rather a broken dependency state after the update. Just a suggestion.

[GeertVB]

Net Runtime and Windows Desktop Runtime are listed there. The Intel program’s setup automatically installs the old version 8.0.14. It doesn’t work. When I delete it and launch the Intel tool, I’m redirected to the x86 version 8.0.29. That’s the most recent version. But the tool still doesn’t work. I’ve also installed all the x64 versions; now it works in Firefox, after allowing notifications (or pop-ups—I don’t remember exactly what I clicked away).

Translated with DeepL.com (free version)

[windows_guru]

Dell can figure out my machine fine and find updates, Intel not so much.