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Intel® Driver & Support Assistant: Sorry, something went wrong while trying to scan.

TimKras
Beginner
805 Views

For several weeks the 'Driver & Support Assistant' is not working anymore.

'Sorry, something went wrong while trying to scan.'

TimKras_0-1615976958439.png

Already tried to completely remove and reinstall the tool.

Please find attached the Logs.

 

0 Kudos
6 Replies
Maria_R_Intel
Moderator
745 Views

Hello TimKras,


Thank you very much for the logs.


Can you please run and attach the below report so we can have your system information too?


Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


TimKras
Beginner
739 Views

Hello, please find the report attached.

Maria_R_Intel
Moderator
723 Views

Hello TimKras,


Thank you for the information.


I will proceed to check this thread internally and post back soon with more details.


Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
702 Views

Hello TimKras,


Thank you for patiently waiting.


Our developer team has discovered that this users service cannot reach localhost to make the REST API active. This is highly unusual as localhost should always be available.

 

The SSU logs indicate that the you are using several VPNs installed: Cisco AnyConnect, Fortinet, and Sophos. Any of these VPNs could be blocking access to localhost (127.0.0.1) or the ports that DSA tries to use (28385 – 28394).

 

By any chance, are you running IDSA with one or more VPNs active? If so, please run/check IDSA with the VPNs deactivated, we'd like to know which VPN was causing the issue to see if there’s something we could do to work with that VPN (or recommend a configuration that works with IDSA). So please let us know all the details.


Thank you very much, have a nice day!


Best regards, 

Maria R.  

Intel Customer Support Technician 


TimKras
Beginner
695 Views

Hello,

I was able to solve the problem by running this command:

 

netsh http add iplisten 127.0.0.1

See also: https://stackoverflow.com/questions/58012329/owin-fails-to-start-with-the-network-location-cannot-be...

 

Maria_R_Intel
Moderator
675 Views

Hello TimKras,


We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it.

 

If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Maria R.

Intel Customer Support Technician


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