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DDalk
Beginner
2,610 Views

Intel Driver & Support Assistant Update Failure

I'm running A Sony Vaio with Windows 10 Build 1803. Intel HD Grapics 4000 Ver: 10.18.10.4885. When I run the tray app it says there's an update for Intel Driver & Support Assistant. I click on download and I get this

Then I get this

Then I get this

Here's the log file

[0574:0530][2018-07-19T13:44:32]i001: Burn v3.11.0.1701, Windows v10.0 (Build 17134: Service Pack 0), path: C:\Users\dadal\AppData\Local\Temp\{C3685467-8FD7-4F98-86F4-403104EF90E9}\.cr\Intel Driver and Support Assistant Installer.exe

[0574:0530][2018-07-19T13:44:32]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver and Support Assistant\DSAServiceHelper.exe'

[0574:0530][2018-07-19T13:44:32]i000: Initializing string variable 'LaunchArguments' to value 'installstartup'

[0574:0530][2018-07-19T13:44:32]i009: Command Line: '"-burn.clean.room=C:\Download\Intel Driver and Support Assistant Installer.exe" -burn.filehandle.attached=588 -burn.filehandle.self=596'

[0574:0530][2018-07-19T13:44:32]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Download\Intel Driver and Support Assistant Installer.exe'

[0574:0530][2018-07-19T13:44:32]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Download\'

[0574:0530][2018-07-19T13:44:33]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433.log'

[0574:0530][2018-07-19T13:44:33]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant'

[0574:0530][2018-07-19T13:44:33]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

[0574:2218][2018-07-19T13:44:33]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

[0574:2218][2018-07-19T13:44:33]i000: Setting version variable 'WixBundleFileVersion' to value '3.4.1.7'

[0574:0530][2018-07-19T13:44:33]i100: Detect begin, 4 packages

[0574:0530][2018-07-19T13:44:33]i000: Setting string variable 'NETFRAMEWORK45' to value '461808'

[0574:0530][2018-07-19T13:44:33]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

[0574:0530][2018-07-19T13:44:33]i103: Detected related package: {CE33BF2E-5D59-44DF-8610-59BB289396C6}, scope: PerMachine, version: 3.3.1.3, language: 0 operation: MajorUpgrade

[0574:0530][2018-07-19T13:44:33]i101: Detected package: NetFx45Web, state: Present, cached: None

[0574:0530][2018-07-19T13:44:33]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

[0574:0530][2018-07-19T13:44:33]i101: Detected package: DCAInstaller, state: Present, cached: Complete

[0574:0530][2018-07-19T13:44:33]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: None

[0574:0530][2018-07-19T13:44:33]i199: Detect complete, result: 0x0

[0574:2218][2018-07-19T13:44:37]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[0574:0530][2018-07-19T13:44:37]i200: Plan begin, 4 packages, action: Install

[0574:0530][2018-07-19T13:44:37]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

[0574:0530][2018-07-19T13:44:37]i052: Condition 'VersionNT64' evaluates to true.

[0574:0530][2018-07-19T13:44:37]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433_000_IPIPInstaller...

[0574:0530][2018-07-19T13:44:37]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433_000_IPIPInstaller...

[0574:0530][2018-07-19T13:44:37]i052: Condition 'VersionNT64' evaluates to true.

[0574:0530][2018-07-19T13:44:37]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433_001_DriverUpdateU...

[0574:0530][2018-07-19T13:44:37]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\dadal\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20180719134433_001_DriverUpdateU...

[0574:0530][2018-07-19T13:44:37]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0574:0530][2018-07-19T13:44:37]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[0574:0530][2018-07-19T13:44:37]i201: Planned package: DCAInstaller, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register

[0574:0530][2018-07-19T13:44:37]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[0574:0530][2018-07-19T13:44:37]i299: Plan complete, result: 0x0

[0574:0530][2018-07-19T13:44:37]i300: Apply begin

[0574:0530][2018-07-19T13:44:37]i010: Launching elevated engine process.

[0574:0530][2018-07-19T13:44:37]i011: Launched elevated engine process.

[0574:0530][2018-07-19T13:44:37]i012: Connected to elevated engine.

[0F24:2A54][2018-07-19T13:44:37]i358: Pausing automatic updates.

[0F24:2A54][2018-07-19T13:44:37]i359: Paused automatic updates.

[0F24:2A54][2018-07-19T13:44:37]i360: Creating a system restore point.

[0F24:2A54][2018-07-19T13:44:37]i361: Created a system restore point.

[0F24:2A54][2018-07-19T13:44:37]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65f026f0-ca1d-4c8d-84bb-67ced39a5087}, options: 0x7, disable resume: No

[0F24:2A54][2018-07-19T13:44:37]i000: Caching bundle from: 'C:\Users\dadal\AppData\Local\Temp\{BF3F3231-FDC2-45DA-9BDD-29F0D43548CE}\.be\Intel Driver and Support Assistant Installer.exe' to: 'C:\ProgramData\Package Cache\{65f026f0-ca1d-4c8d-84bb-67ced39a5087}\Intel Driver and Support Assistant Installer.exe'

[0F24:2A54][2018-07-19T13:44:37]i320: Registering bundle dependency provider: {65f026f0-ca1d-4c8d-84bb-67ced39a5087}, version: 3.4.1.7

[0F24:2A54][2018-07-19T13:44:37]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{65f026f0-ca1d-4c8d-84bb-67ced39a5087}, resume: Active, restart initiated: No, disable resume: No

[0F24:2200][2018-07-19T13:44:37]i305: Verified acquired payload: IPIPInstallerX64 at path: C:\ProgramData\Package Cache\.unverified\IPIPInstallerX64, moving to: C:\ProgramData\Package Cache\{7ED1F198-3D52-420C-9F32-9F1B86720990}v7.1\IntelProductImprovementProgramInstaller.msi.

[0F24:2200][2018-07-19T13:44:38]i305: Verified acquired payload: DriverUpdateUtilityInstaller at path: C:\ProgramData\Package Cache\.unverified\DriverUpdateUtilityInstaller,...

Tags (1)
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15 Replies
idata
Community Manager
654 Views

Hello dadalka,

 

 

I understand that you are currently having problems updating the Intel ® Driver & Support Assistant.

 

 

Regarding this, I tried the following with the system I have and it worked to update from 3.3 to 3.4.1:

 

 

1 - Go to the windows button at the bottom left, click on settings > Apps.

 

2 - Search for "driver". It should come up with Intel ® Driver & Support Assistant as one of the results.

 

3 - Uninstall it and then go to the link below to download the latest Driver & Support Assistant version:

 

 

https://www.intel.com/content/www/us/en/support/detect.html https://www.intel.com/content/www/us/en/support/detect.html

 

 

4 - Run the newly downloaded installer.

 

5 - The version should now be 3.4.1, to test there are no problems please run a scan.

 

 

The steps should work and they should allow you to do the update appropriately.

 

 

I hope it helps.

 

 

 

Regards,

 

David V
DDalk
Beginner
654 Views

The problem is when it try's to uninstall i get this message

The log file is attached to the original post

DDalk
Beginner
654 Views

Any Help here?

idata
Community Manager
654 Views

Hello dadalka,

 

 

Thank you for your response.

 

 

We are currently reviewing the information in the logs you have provided. I apologize for taking some time, I will be getting back to you as soon as possible.

 

 

 

Regards,

 

David V
DDalk
Beginner
654 Views

DDalk
Beginner
654 Views

Any progress on this yet.

DDalk
Beginner
654 Views

Does inlel have an uninstaller for their software when the uninstall fails.

DDalk
Beginner
654 Views

I guess no help here.

idata
Community Manager
654 Views

Hello dadalka,

 

 

Thank you for patiently waiting and I apologize for the delay.

 

 

We have been working on this in order to find the best solution for you. I have sent some steps via private message that I would like you to try. Please check your inbox for more information.

 

 

I hope this helps.

 

 

 

Regards,

 

David V
idata
Community Manager
654 Views

Hello dadalka,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Were you able to try the steps provided in the message?

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
CM0001
Beginner
654 Views

Hi David,

I am facing the same issue.

Installer tries to find the file "intelproductimprovementprograminstaller.msi" and fails to update/install.

please help.

 

Regards,

Chirag

CM0001
Beginner
654 Views

Facing the same issue. not able to uninstall or update without the IntelProductImprovementProgramInstaller.msi. Please let me know if we can obtain the file from a location.

PGouv1
Beginner
654 Views

Has this issue being solved?

Same problem here, can't remove the "Intel Computing Improvement Program", can´t find the installation package - see error attached.

Please advise!

 

Regards,

CM0001
Beginner
654 Views

Facing the same issue. not able to uninstall or update without the IntelProductImprovementProgramInstaller.msi. Please let me know if we can obtain the file from a location.

jnora1
Beginner
654 Views

I have the same problem😡

Reply