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Intel Driver & Support Assistant resulting in an endless scan?

devnullius
New Contributor I
4,794 Views

Even after re-installing the IDSA tool, I still can't use it to find new drivers. The webpage for it just results in an endless scan...

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AndrewG_Intel
Employee
4,440 Views

Hello @devnullius

Thank you for sharing your files and for your patience in this matter.


Our Developer team has reviewed them and this is a known issue that will be addressed in our upcoming driver release at the end of January. You should be able to successfully re-scan after that update. Details will be posted in our Community Announcements at https://community.intel.com.


Having said that, we will close this inquiry now. Please kindly wait and check for the new release and if the issue continues after the new release launches, please create a new inquiry or contact us directly through phone or chat using the following link: Contact Intel® Support >> https://www.intel.com/content/www/us/en/support/contact-support.html


Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
712 Views

Hello @devnullius

Thank you very much for your feedback.

We understand that you were able to install the latest Intel® DSA version 21.1.5.2 and is working fine. Is this correct?

If yes, we would like to know if you have additional inquiries or if we can consider this issue solved?


Sincerely,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
705 Views

Hello @devnullius

We are checking this thread and we just would like you to confirm if the latest version of Intel® DSA is working fine or if you need further assistance. This is just since you mentioned there was an inconvenience with Microsoft* Defender and Intel® DSA. If everything is fine, do you agree to consider this thread solved?


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
700 Views

Hello @devnullius

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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