Hi maxttyes,
Greetings from Intel Customer Support!
Thank you for writing in and for the very detailed breakdown of everything you have already tried. That level of detail makes it much easier to pinpoint what is going on, so I really appreciate it.
After reviewing your case, I have a couple of important things to share. First, regarding Brave browser, I want to let you know that Brave is not a supported browser for the Intel Driver and Support Assistant, so any results from testing with Brave would not be reliable. The supported browsers are Microsoft Edge, Google Chrome, and Mozilla Firefox, so we can set Brave aside entirely.
Now, the more important finding is this. Starting with version 142 of Chrome and Chromium-based browsers like Microsoft Edge, a new security feature called Local Network Access, or LNA, was introduced. This feature requires you to explicitly grant permission for IDSA to communicate with your local system. Without this permission enabled, IDSA will fail during the scan, which matches exactly what you are experiencing. This is very likely the root cause of the issue, and the good news is that it is straightforward to fix.
Here is what to try in Microsoft Edge first. Open the IDSA scan page in Edge, then click the View Site Information icon in the address bar, which looks like a lock or an information symbol. From the dropdown, find Local Network Access and set it to Allow, then refresh the page and try scanning again.
If you prefer to set this more permanently, you can also go to Edge Settings, then Privacy, Search, and Services, then Site Permissions, then All Permissions, then Local Network Access. Under the Allowed section, add intel.com and then retry the scan.
If you would rather avoid the permission prompt altogether, Mozilla Firefox is a non-Chromium browser that is not affected by the LNA restriction, so testing with Firefox is a great way to confirm whether this is the cause. If the scan works in Firefox, that confirms the LNA setting in Edge just needs to be adjusted.
For your reference, here are two articles that cover this in more detail:
Your reply will be much appreciated.
Best regards,
Jennifer B.
Intel Customer Support Technician
