Intel® Driver & Support Assistant

[Deny1976]

Hello, for a few days now, Intel driver support has not been working, what is the reason?

[KentRusselP_Intel]

Hi Deny1976,

Thanks for reaching out to the Intel Community Forum. I appreciate your message and want to let you know I’m here to help. To better understand the issue and provide accurate support, could you please share a few more details?

1. What version of the Intel Driver & Support Assistant (DSA) are you currently using?
2. What exactly happens when you try to use Intel DSA? Are you seeing any error messages or codes?
3. When did the issue start? Did anything change on your system around the time the issue began (e.g., Windows updates or new software installations)?
4. When you say it’s “not working,” does it fail to scan for drivers, download them, install them—or is it something else?
5. Have you tried restarting the application and rebooting your computer?
6. Are you experiencing any internet connectivity issues?
7. Do you have any antivirus software installed?
8. Have you tried running the Intel DSA as an administrator? Have you tried reinstalling the Intel DSA with administrator privileges?

Additionally, to help us better understand your system setup and provide more accurate support, we’d appreciate it if you could share the Intel® System Support Utility (SSU) logs. These logs contain important details about your hardware and software environment that are useful for troubleshooting.

Here’s how to do that:

1. Download and run the Intel® SSU tool.
2. The tool will generate a text file with your system information.
3. You can follow this guide for step-by-step instructions: Help Guide for the Intel® System Support Utility
4. Once done, please attach the generated file to your reply.

If you have any other questions or need further assistance, feel free to reach out anytime.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Deny1976]

Here is an example of what is displayed after reinstalling IDSA now as an administrator as well

[Deny1976]

It seems that the w11 system has some problem with intel driver&support assist

[KentRusselP_Intel]

Hi Deny1976,

Thank you for sharing the SSU logs and the screenshot. To help us investigate further, could you please answer the following questions:

1. What version of the Intel® Driver & Support Assistant (DSA) are you currently using?
2. When did the issue begin? Were there any changes to your system around that time (e.g., Windows updates or new software installations)?
3. Do you have any antivirus software installed?
4. Besides Google Chrome, are you using any other browsers? Have you tried accessing IDSA via Firefox or Edge? Please note that Internet Explorer and Brave are not supported.
5. Are there any proxy settings configured on your device?
6. Does your Google Chrome browser have any plug-ins or extensions installed?

If you have any further questions or need additional assistance, feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Deny1976,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician