Intel Driver and Support Assistant not working

[Brandon_P]

I got a new Lenovo laptop and installed the Intel driver and support assistant.  I received a notification that new drivers are available.  However, when I open the program to install the new drivers, it scans the system and says there is a problem.  I've tried to uninstall and reinstall the program but I get the same result.

[KentRusselP_Intel]

Hi Brandon_P,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:

• What is the exact error message or description when it says "there is a problem"?
• At what point during the scan does the problem occur (beginning, middle, end)?
• Did you download the Intel Driver & Support Assistant directly from Intel's website?
• Are you running the program as an administrator?
• Did you restart your computer after the initial installation?
• Have you tried running Windows Update to see if it finds any driver conflicts?
• When you uninstalled, did you use the uninstaller?
• Can you check if both the Intel® DSA Service and Intel® DSA Updater service are running?
  • To do this, type Services in the Windows* search bar, locate Intel® Driver & Support Assistant, and confirm the status is Running.
  • If the service is not running, please start it by right-clicking and selecting Start.
  • If it is running, try restarting both services by right-clicking and selecting Restart.
• Which browser are you using with Intel DSA?
• Have you tried clearing your browser cache and restarting the browser?
• Have you tried using a different browser?
• Do you have any plugins or extensions installed in your browser? If so, have you tried disabling them?
• Do you have any antivirus or security software installed on your system? Have you tried temporarily disabling them?
• Are you behind a corporate firewall or using a VPN?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.

2. The tool will generate a text file containing your system information.

3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility

4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Brandon_P]

I saw a different thread saying I had to allow DSA to access my network.  When DSA wasn't working, I didn't allow it to access the network.  Once I allowed this, it worked.

[KentRusselP_Intel]

Hi Brandon_P,

I hope you are doing well! and thank you for confirming that the Intel Driver Support & Assistant application already works. And yes! you need to allow the network access request on your browser to make it work.

With that being said and confirmed,  I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician