Intel - Extension - 2.1.10103.18

[jsnyder3395]

This extension keeps requiring reboot, but does not then install and continues to show need to reboot to complete installation. Any reasonable solution? 

Intel - Extension - 2.1.10103.18

[steved1960]

Me also - any ideas

[MooseDriver]

Try this:

1. Do a reboot to satisfy the Intel - Extension - 2.1.10103.18 reboot requirement.

2. IMMEDIATELY upon restart, run the Microsoft Show/Hide program (wushowhide.diagcab) and the Intel - Extension - 2.1.10103.18 SHOULD be there in the list to Hide.

3. Hide this update per the tool's instructions.

4. Once complete, do another "Check for Updates" and it should just say your system is up-to-date.

Hopefully, since there is already a Intel - Extension - 2.1.10105.19 already installed (by now it should be), that older driver shouldn't show itself again and no longer drive the Restart Required issue.

Good luck.

[jsnyder3395]

Just saw this email, sorry for the delay, traveling and cannot test the fix yet. Assume that it is a fix. 

Thank you. 

James Snyder

[PatrickV_Intel]

Hi  jsnyder3395, 

  

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details: 

  

• When did you first notice the issue?   
• Have there been any recent changes made to the system?   
• Has the issue affected system performance in any way?  
• Any troubleshooting steps taken to attempt to resolve the issue?   
• Can you share a screenshot of the error message?  

  

If you have any questions, please let us know. Thank you. 

Hi steved1960, 

For us to address your concern and to avoid any confusion, please create a separate thread and one of the support will be helping you.  

  

Best regards, 

  

Patrick V. 

Intel Customer Support Technician 

[steved1960]

Hi Patrick,

• When did you first notice the issue?   about a week ago
• Have there been any recent changes made to the system?   none other than updates
• Has the issue affected system performance in any way?  No just needs to install again every 2-3 days
• Any troubleshooting steps taken to attempt to resolve the issue?  Yes all available on a Dell lap-top
• Can you share a screenshot of the error message?  Yes

Thanks Steve

[KentRusselP_Intel]

Hi jsnyder3395,

I just wanted to follow up and check if you’ve had a chance to review the information shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Hi steved1960, please create a separate Intel Community post for accurate and effective support.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[muse2r]

I, too, have been awaking to daily reboots for months because of this, having to log on to everything again because of it. 

I'd love for it to end.

[MooseDriver]

Try this:

1. Do a reboot to satisfy the Intel - Extension - 2.1.10103.18 reboot requirement.

2. IMMEDIATELY upon restart, run the Microsoft Show/Hide program (wushowhide.diagcab) and the Intel - Extension - 2.1.10103.18 SHOULD be there in the list to Hide.

3. Hide this update per the tool's instructions.

4. Once complete, do another "Check for Updates" and it should just say your system is up-to-date.

Hopefully, since there is already a Intel - Extension - 2.1.10105.19 already installed (by now it should be), that older driver shouldn't show itself again and no longer drive the Restart Required issue.

Good luck.

[PatrickV_Intel]

Hi MooseDriver,

Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.

Hi jsnyder3395,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards, 

Patrick V. 

Intel Customer Support Technician  

[steved1960]

Yes the fix has worked and it no longer requests a reboot/install. However, the laptop still periodically freezes and has to be rebooted. I am trying to talk directly to Dell Technical Software department as the hardware has been fully tested.