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vanca
Beginner
1,939 Views

Intel G5400 - UHD 610 Graphics Driver Issue

Hello,

I have a problem instaling the graphics driver for the G5400 chipset. It tells me that "the installation package is not supported by this processor type."

It should be the Intel UHD 610 driver. I tried different versions but none of them work. There was an old version that was compatible but it had conflicts.

Looking forward for a solution. Thanks!

7 Replies
AlHill
Super User
235 Views

Download, run, and attach the results of this utility: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Then, an intel support engineer will be able to assist you.

Doc

psegu
Beginner
235 Views

Hello,

I have the same problem.

I did what Al Hill said. I contacted the Intel support.

They advised me to install Win64-154602-4729 but it does not work.

I tried other drivers, none works.

I don't know what to do!

I hope that Intel will quickly look into this problem and find a solution.

Otherwise I will have no more solution than to put a real graphics card

snaru1
Beginner
235 Views

I have same problem

AlHill
Super User
235 Views

I want both of you (seguela and surajnaruka)  

to tell me the exact version and build of your windows 10. You must provide this information since neither of you used the link to the utility as I asked.

 

Provide the information for any assistance.

Doc

psegu
Beginner
235 Views

Good evening, problem solved by reinstalling widows10. Thank you for your support.

AlHill
Super User
235 Views

I suspect that your version of Windows 10 was pretty far out of date. I have seen users with builds from July 2015 recently.

Glad you have it working.

 

Doc
idata
Community Manager
235 Views

Hello ripperr0,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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