Intel Graphics 530 blue screen when waking from sleep using HDMI port

[MPete10]

I've recently picked up an Asus motherboard (H110 chipset) and have a Core i3-6100 processor in it. I'm using the built-in graphics as opposed to PCIe based, and have the BIOS setup to use built-in and not PCIe by default (as opposed to "Auto").

The problem I've run into is that when using the HDMI port, any time the computer wakes from sleep, it blue screens. This doesn't happen if I use the DVI port or the VGA port. Switching to DVI or VGA isn't an option unfortunately. Here is some background on the issue:

- Windows 7 Ultimate 64 bit, fully updated

- Intel Graphics 530 driver 15.40.18.4380

- All appropriate hardware drivers installed and updated (no unknown devices in Device Manager)

- Only HDMI port is in use, nothing connected to DVI or VGA

- Wake from sleep causes a blue screen in IGDKMD64.SYS with the message SYSTEM_SERVICE_EXCEPTION

- Ran MEMTEST just to be sure, no errors there

If there is any other information I can provide, just let me know.

Any help with this would be appreciated.

Thanks!

-Miles

[idata]

Hi Miles84,

It will be necessary to narrow down the issue. The 3 video ports are handled by the same graphics card embedded of the processor. So, make sure you are already using the latest BIOS version of your Asus motherboard and the latest chipset driver. If it is possible make a test with any other high speed HDMI cable. There is a newer graphics driver for your processor with the version 15.40.20.4404 available in the link below:https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88345 https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88345 Regards,Mike C

[MPete10]

Mike

Thanks - I think the new driver seems to have corrected the issue.

I tested a different HDMI cable before doing the driver upgrade and still had the same issue, so that effectively ruled that out. I confirmed I have the latest Asus BIOS installed, which has Video BIOS 1031.0. Chipset driver was also up to date according to the Intel utility for driver updates.

Anyway, 15.40.20.4404 hasn't blue screened on me yet, and the previous driver was crashing basically 100% of the time.

-Miles