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SBark2
Beginner
2,556 Views

Intel Graphics 5500 GPU 100%

I have a Lenovo Yoga 3 unit that has a 5500 card onboard which constantly runs the GPU at around 100%, this causes major lag on the machine with even the most basic tasks. In a bid to resolve this I have completed a fresh install of Win10 but unfortunately the issue remains. Shutting down all apps will reduce the load but any app can trigger the increase be it Browser, Outlook, Netflix etc. I have increased the dedicated Video Memory to 512Mb, and tweaked the power/3D settings in the Intel control panel none of which has made any difference. Any assistance/advice would be much appreciated (SSU output attached).

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12 Replies
Stefan3D
Honored Contributor II
1,079 Views

Try drivers from this list https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500 Downloads for Intel® HD Graphics 5500

To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface (ignore prolog about MS surface).

When did the problem start?

Judging from https://pcsupport.lenovo.com/de/de/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-...

your rig originally came with Windows 8.1

SBark2
Beginner
1,079 Views

Thanks Stefan, I installed the 4474 beta driver using the 'have disk' workaround and bingo the utilisation dropped like a stone!

Appreciate your time mate.

SBark2
Beginner
1,079 Views

Looks like I jumped the gun here. The fresh driver install does drop the utilisation for a random period but it will then shoot back up again and ride around 100%, I can't however see any process chewing up the resources... I'm starting to think that the Lenovo Yoga 3 (1470) does not have working drivers for Win10?

The machine shipped with 8.1 and the problem was not apparent until post upgrade.

If anyone has any suggestions they would be most welcomed at this point.

idata
Community Manager
1,079 Views

Hello uk_expat

 

Thank you for contacting us; it will be more than a pleasure to assist you.

 

In this case, we suggest you to try the latest drivers that were released by your OEM, since this drivers are customized and optimized for your machine they should have a positive impact in your system.

 

You will find them here under Display and Video Graphics :

 

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-... https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-...

 

If these don't work, I suggest you the following:

 

Uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)

 

After that, for troubleshooting purposes please install the latest Intel ® Graphic generic Drivers found here:

 

https://downloadcenter.intel.com/download/27780/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?pr...

 

In order to do it please go ahead and perform this update steps:

 

Unzip the file to a designated location or folder.

 

Open Device Manager:

 

For Windows 10: Right-click Windows Start icon

 

Click yes when prompted for permission from User Account Control.

 

Expand the Display adapters section.

 

Right-click the Intel® graphics entry and select Update Driver Software.

 

Click Browse my computer for driver software.

 

Click Let me pick from a list of device drivers on my computer.

 

Click Have Disk.

 

Click Browse and select the directory where the driver files are located.

 

Click OK, and finally click Next.

 

Drivers are now being installed.

 

Restart your computer.

 

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

SBark2
Beginner
1,079 Views

Hi Diago, thanks for your assistance, it's very much appreciated.

Following your advice I initially stripped the machine back to the basic Microsoft driver, reloaded then installed the latest custom OEM driver (.4835) then reloaded again. Unfortunately the GPU utilisation (3D) hit 100% shortly after this then bounced between 95-100 until reloaded (where it drops for a while before randomly shooting up to 100 again).

I then intalled the latest generic Intel drivers (.4963) and unfortunately the result was the same.

I am currently only able to achieve stabiliy when running the basic Microsoft driver.

Is there anything else I can try here?

Thanks for your time.

Cheers

Stuart

idata
Community Manager
1,079 Views

Hello uk_expat

 

Thank you for your response.

 

In this case, the latest OEM drivers are not .4835 but .4278.

 

Here you will find the direct Download:

 

https://pcsupport.lenovo.com/cz/en/products/LAPTOPS-AND-NETBOOKS/YOGA-SERIES/YOGA-3-PRO-1370-LAPTOP-... https://pcsupport.lenovo.com/cz/en/products/LAPTOPS-AND-NETBOOKS/YOGA-SERIES/YOGA-3-PRO-1370-LAPTOP-...

 

Please repeat the same installation process.

 

 

I hope this helps, please let us know the outcome.

 

Regards,

 

Diego S.

 

SBark2
Beginner
1,079 Views

Thanks Diego. The unit is a Yoga 3 1470, which I'm pretty sure is the .4385 ?

Cheers

Stuart

idata
Community Manager
1,079 Views

Hello uk_expat

 

Thank you for your response.

 

In this case, yes you are right, for the complete model number that you own the latest driver is the .4385, my apologies for the misunderstanding.

 

Based on the model number of your machine, we noticed that your system is running Hybrid Graphics through an NVIDIA* VGA Driver for Windows 10*

 

Have you tried to perform a manual update of the latest OEM NVIDIA* driver?

 

Here is the direct download link:

 

https://pcsupport.lenovo.com/cz/en/products/LAPTOPS-AND-NETBOOKS/YOGA-SERIES/YOGA-3-1470/downloads/D...

 

I hope to hear from you soon, please let us know the outcome.

 

Regards,

 

Diego S.

 

SBark2
Beginner
1,079 Views

Hi Diego,

Thanks for your continued support.

I ran the OEM NVIDIA .exe but got hit with the below compatibility error when it attempted to load the driver?

Cheers

Stuart

idata
Community Manager
1,079 Views

Hello

 

 

Thank you for your response.

 

 

I am noticing that you might be facing the error to install the NVIDIA graphics due to the system manufacturer has two different SKU number for your system model reference link https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/yoga-series/yoga-3-1470/downloads https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/yoga-series/yoga-3-1470/downloads (see graphics chipset), I would recommend verifying with the system manufacturer if your model and SKU number has the hybrid graphics feature.

 

 

In the case of the GPU usage, I would recommend verifying with Lenovo if they have an inside on this behavior while using Windows® 10 on this specific system model.

 

 

Best Regards,

 

Leonardo C.

 

idata
Community Manager
1,079 Views

 

Hello uk_expat,

 

We just wanted to double check if you still need further assistance.

 

Please don't hesitate on contacting us back.

 

I hope to hear from you soon.

 

Best Regards,

 

Diego S.

 

da2020
Beginner
926 Views

This solution video works!!!. Thanks to TechFixIT

https://www.youtube.com/watch?v=dl0IBXbL45w

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