Intel Graphics Command Center combined desktop

[JLin7]

I am using Intel GCC to have two Monitor show as combined desktop.

The setting is no problem, and two monitor run properly in combined mode( one desktop).

But, when I plug out one Monitor then pulg in again, I need to click combine option to combine again, otherwise it will shows extened desktop.

Can GCC have option to save User's setting to keep combined mode even I re-attached the same Monitor?

[AndrewG_Intel]

Hello @JLin7

Thank you for posting on the Intel® communities.

In order to provide you with the proper information, could you please provide the following details?

1- How are you connecting the monitors to the computer? For instance, type of video ports and type of cables, using a straight-through connection or using adapters, converters, or docking stations, etc.

2- A Report for Intel® Graphics Drivers following the steps on the link. Make sure the monitors in question are connected to the computer when running the report.

3- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[JLin7]

Hi Sir,

The monitor testing is using a straight-through connection only,  and we have upload two file for you reference.   

1.File Name:"Combined ok.txt" is report that two monitor run properly in combined mode( one desktop).

2.File Name: "fail.txt"  is record the combine issue.

Please have a look ,  thank you.

[AndrewG_Intel]

Hello JLin7

Thank you for your response.

Please allow us to look into this inquiry and we will be posting back in the thread as soon as more information is available.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello JLin7

After investigating this further and doing some tests, the behavior with the combined desktop mode is expected when one of the displays is unplugged, requiring the user to manually turn on again the feature to combine again once the monitor is connected back to the computer.

Also, we would like to inform you that the Intel® Graphics Command Center does not support User Profiles to save or preset settings yet. This is a feature requested and it is under investigation; however, we cannot guarantee will be available in the future.

If you have any other inquiries, please don't hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello JLin7

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello JLin7

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician