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Intel Graphics Driver fails on Asus UX305CA (partial workaround available)

BJeps
Beginner
3,619 Views

Hi,

 

I'm unable to complete the installation of the latest drivers (https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen- Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen]) on my ASUS UX305CA. Please note that there is a partial workaround (included under How to Repro):

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Driver installation fails with the error message "the setup program failed to install one or more device drivers"

Does it fail every single time, or only sometimes?

 

If you can offer a % rate please do.

Yes

Hardware (HW)

Brand and Model of the system.

ASUS ZenBook UX305CA

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below).XXXWHI...

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Amy_C_Intel
Employee
2,040 Views

Hello, brianjepson:

Have you tried installing the driver with the following method http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install a Driver in Microsoft Windows 8* or Windows...?

Regards,

Amy.

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BJeps
Beginner
2,040 Views

Hi Amy, that was my partial workaround. Here is what happens:

  1. Partial workaround: download the zip version of the driver. This allows installation of the display driver. 
  2. However, the display audio driver still fails. this time with the error message: There is no driver selected for the device information set or element.

Best,

Brian

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Amy_C_Intel
Employee
2,040 Views

It might be possible that your system requires a customized driver from your computer manufacturer, have you tried installing the driver from ASUS? Here is the link in case you haven't try that https://www.asus.com/Notebooks/ASUS-ZENBOOK-UX305CA/HelpDesk_Download/ ASUS-ZENBOOK-UX305CA | Notebooks | ASUS Global.

Regards,

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