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im03th
Beginner
495 Views

Intel® Graphics Driver for Windows* [15.40] install failed

I have a problem installing
Intel® Graphics Driver for Windows * [15.40] install failed
What is the solution ?

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3 Replies
Sebastian_M_Intel
Moderator
445 Views

Hello im03th, 

 

Thank you for posting on the Intel® communities.   

 

We have updated the Intel® Graphics Driver for Windows* [15.40] download fixing this bug, please follow these steps to perform a clean installation with the: 

  

  1. Download the latest driver and save it on the computer: 15.40.46.5144 
  2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update.  
  3. Uninstall the driver and the Intel Graphics Control Panel from Control Panel Programs and Features.  
  4. Restart the computer.  
  5. Confirm in Device Manager Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4.  
  6. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from Device Manager:  
    1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device'  
    2. In the pop-up window make sure 'Delete the driver software for this device' is checked.  
    3. Click on 'Uninstall'.  
    4. Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter')  
  7. Install the DCH drivers that were downloaded on step 1 
  8. Restart the computer.  
  9. Reconnect to the Internet.  

  

I will be looking forward to hearing back from you, please let us know about the outcome. 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
402 Views

Hello im03th,  

 

Were you able to check the previous post and try the solution suggested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
347 Views

Hello im03th,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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