Intel Graphics Not showing on internal monitor after drivers update

[ckbx20]

Hi I have a Dell XPS 13 and windows updated the graphics driver which defeated my internal monitor display but kept the external monitors ok. 

Hi have installed the latest intel graphics drivers and also downgraded to HD Graphics 520 but the internal monitor still did not work.

Can you advise what I should be doing?

[Steven_Intel]

Hello ckbx20,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

• Do you mean that you are not getting image on the built-in screen, or that the integrated graphics are not showing up?
• What happens if you disconnect the external monitors? Do you get an image on the built-in screen?
• Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[ckbx20]

Hi Steven, sorry I was travelling and I did not have access to my laptop. 

Yes you are correct that I'm not getting an image on my built in screen but when connected to the external monitors, the external monitors were fine. When I disconnect from my external monitors, the internal built in monitor still does not get any images. When the laptop fires up, all I see is the Dell logo and after that the internal screen is blank. Here is the detailed scan file. 

Thank you for your help.

Regards

Vincent Leong

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.