Intel Graphics Software 32.0.101.6972 errors

[LT7879]

Dear all,

I've just updated the Intel Display driver to version 32.0.101.6972, and there is an error message in the event viewer like these from Intel.Graphics.Software.App :

{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlEnumLeds - Exception","parameters":{"result":1073741834}}

{"category":"Igcl","level":"Error","message":"ctlEnumLeds, result=1073741834"}

Kindly advise how to fix it?

Thank you

[JeanetteC_Intel]

Hello LT7879,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information below:

1. Was the driver version 32.0.101.6972 downloaded manually or by using a driver updater tool? If manually done, please share the driver link.
2. Share a screenshot of the event viewer showing the error.

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[LT7879]

Hi 

This is the link https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

I have uninstalled the IntelGraphicsApp and reinstalled it , uninstalled, and I try to download it from Microsoft Store. But the error remains. 

Please find attached the errors screenshot and the SSU file.

Thanks

[JeanetteC_Intel]

Hello LT7879,

Thank you for providing these details. I will look into this internally and update you as soon as available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[troutfisher]

I have encountered  the same issue:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">186</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>13481</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-07-25T06:27:15.3824028Z" />

  <EventRecordID>80021</EventRecordID>

  <Correlation />

  <Execution ProcessID="2136" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop</Computer>

  <Security />

  </System>

- <EventData>

  <Data>{"category":"Igcl","level":"Error","message":"ctlPciGetState, result=1073741849"}</Data>

  </EventData>

  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">187</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>13481</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-07-25T06:27:15.3827022Z" />

  <EventRecordID>80022</EventRecordID>

  <Correlation />

  <Execution ProcessID="2136" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop</Computer>

  <Security />

  </System>

- <EventData>

  <Data>{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlPciGetState - Exception"}</Data>

  </EventData>

  </Event>

please advise

Thank you

[troutfisher]

I have encountered the same issue:

Event viewer:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">189</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>32417</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-07-25T07:45:49.3553467Z" />

  <EventRecordID>80300</EventRecordID>

  <Correlation />

  <Execution ProcessID="7388" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop</Computer>

  <Security />

  </System>

 <EventData>

  <Data>{"category":"Igcl","level":"Error","message":"ctlEnumLeds, result=1073741834"}</Data>

  </EventData>

  </Event>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">190</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>32417</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-07-25T07:45:49.3557289Z" />

  <EventRecordID>80301</EventRecordID>

  <Correlation />

  <Execution ProcessID="7388" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop</Computer>

  <Security />

  </System>

<EventData>

  <Data>{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlEnumLeds - Exception","parameters":{"result":1073741834}}</Data>

  </EventData>

  </Event>

I have attached the result text file of the execution ofSSU.exe.

Please advise

Thank you

[JeanetteC_Intel]

Hello routfisher,

Thank you for posting in Intel Communities.

I understand you've encountered the same issue. However, I kindly request that you initiate a new thread for your case. This will allow us to focus on your specific problem and provide more targeted assistance.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello LT7879,

Please be informed that I am still working on this and will provide an update as soon as it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[ArchieD_Intel]

Hello LT7879,

To assist you further, please follow these steps:

1. Please let us know which application you downloaded from the Microsoft Store. The Intel® Graphics Software is typically included with the graphics driver upon download and installation. Did you use this link to download it: [https://apps.microsoft.com/detail/9p8k5g2mww6z?hl=en-US&gl=US]?
2. Uninstall the Intel® Graphics Software and use Display Driver Uninstaller (DDU) to completely remove all remnants of the driver, then reinstall the graphics driver version 32.0.101.6972.
3. After reinstalling, please check if the Intel® Graphics Software is installed correctly.
4. Determine if the error occurs during specific tasks or activities with the Intel Graphics Software application.
5. Confirm whether the application is functioning correctly and if you are only encountering errors in the event viewer.
6. Download the OEM graphics driver version 32.0.101.6556 Rev.A from this link: [https://support.hp.com/lt-en/drivers/hp-spectre-x360-16-inch-2-in-1-laptop-pc-16-aa0000/2101718063].

If you have any questions, please let me know.

Best regards,

Archie D.

Intel Customer Support Technician

[LT7879]

Dear Archie,

1. yes I downloaded it from that link and also from the installer at the intel website. Both produce same error messages. 

2. Have done it several time and I also did full clean install using Windows Media Creation Tools.

3. Done

4. Yes, when I opened the Intel Graphics Software

5. When I use the 32.0.101.6972, my system is not stable, especially when I do zoom meeting. It will crash with error event 141

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffa486348ad060
Parameter 2: fffff8074fe229d0
Parameter 3: 0
Parameter 4: ffffa486533f2080
OS version: 10_0_26100
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 14345

6.  Yes I am using Graphics driver from HP Support website version now, and for the Intel Graphics Software I am using the one from the MS. Store apps link you provided, and so far, no more crash or error message in the event viewer or reliability history report. 

[JeanetteC_Intel]

Hello LT7879,

Thank you for providing these valuable inputs/updates. I will review this internally and share an update as soon as it's available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[LT7879]

Hi @JeanetteC_Intel 

This morning, those error message re-appear again. 

Please advise what to do.

I also noticed 2 services from Intel is not running:

- Intel Graphics Display Graphics Services

- Intel Platform License Manager Service

Please advise: if it is not being used, can those services be removed? If it is being used, how can it be fixed?

I attached the error messages and also the Intel Graphics Software version and services 

[JeanetteC_Intel]

Hello LT7879,

Thank you for reaching out and providing the details. I'm sorry to hear that the error messages have reappeared. Let's address your concerns:

I'll review the attached error messages to better understand the issue. In the meantime, please ensure your Intel Graphics drivers are up to date, as outdated drivers can sometimes cause errors.

1. Intel Services Not Running:

• Intel Graphics Display Graphics Services and Intel Platform License Manager Service are typically essential for certain functionalities related to Intel Graphics. If these services are not running, it might affect your system's performance or features.
• If these services are not being used, it's generally not recommended to remove them, as they might be required for other applications or system processes. However, if you wish to disable them temporarily, you can do so through the Services management console in Windows.
• To fix these services, try restarting them manually through the Services management console. If they fail to start, reinstalling the Intel Graphics drivers might resolve the issue.

I'll share an update as soon as it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[NormanS_Intel]

Hello LT7879,

I want to let you know that we have successfully replicated the issue you reported and are actively investigating its root cause. Please be assured that we are looking into this matter and will provide an update as soon as we have more information.

Best regards,

Norman S.

Intel Customer Support Engineer