Intel Graphics Software Errors & PC Crashing

[lilyveon]

Hi, PC has been crashing every day. I got these errors in event viewer.

Event ID: 164 (60725)

{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlEnumLeds - Exception","parameters":{"result":1073741834}}

Event ID: 163 (60725)

{"category":"Igcl","level":"Error","message":"ctlEnumLeds, result=1073741834"}

I also got these warnings.

Event ID: 48 (12254)

{"category":"PresentMonWrapper","level":"Warning","message":"PresentMonSession already tracking","parameters":{"handle":"26945308E10","process":0}}

Event ID: 44 (12254)

{"category":"PresentMonWrapper","level":"Warning","message":"PresentMonSession not tracking","parameters":{"handle":"26945308E10","process":19992}}

I'll attach the file from the Intel® System Support Utility for Windows* software.

[KentRusselP_Intel]

Hi Lilyveon,

Thank you for reaching out to the Intel Community Forum. I appreciate you taking the time to share your concern, and I want to assure you that I’m here to help. To better understand the issue and provide accurate support, could you please share a few more details?

1. Do you currently have Intel Graphics Command Center or Intel Arc Control installed? If so, what version are you using?
2. Have you installed any RGB software?
   1. Have you recently connected any new RGB peripherals or changed lighting settings?
3. Does your system include any RGB components like RGB RAM, motherboard lighting, or case fans with RGB?
4. When do the crashes occur — right after boot, during specific tasks, or randomly throughout the day? When you mention “crashing every day,” is it a full system freeze, a blue screen with an error code, or just certain applications closing unexpectedly?
5. Before installing or updating to graphics driver version 32.0.101.7076, did you use Display Driver Uninstaller (DDU)?
6. Since your system has both Intel UHD 770 (integrated) and RTX 3070, which GPU is currently connected to your monitor(s)?

To help us investigate further, please share your system’s crash logs. Here’s how you can collect them:

Step 1: Open Event Viewer

• Press Windows + R, type eventvwr.msc, and hit Enter
• Or right-click the Start button → select Event Viewer

Step 2: Check for Critical Errors

• Navigate to:
  • Windows Logs → System
  • Windows Logs → Application
• Look for entries around the time of the crashes

Step 3: Export Relevant Logs

• right-click → Save Selected Events to export multiple logs

Step 4: Use Reliability Monitor (Alternative)

• Press Windows + R, type perfmon /rel, and press Enter
• Look for red “X” marks indicating crashes
• Click on the dates to view details (I would appreciate if you can provide the details)

What to Look For:

• Timestamps that match the crash times
• Critical errors or warnings related to Intel graphics or components
• Stop codes (e.g., 0x000000XX) if blue screens occurred
• Application crashes that happen just before system crashes

If you have any questions or need help with any of the steps above, feel free to reach out. I’ll be standing by for your response and will follow up again in three business days if I haven’t heard back.

Thanks again for contacting Intel Support — I look forward to helping you resolve this!

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Lilyveon,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Lilyveon,

I hope you're doing well. As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best Regards,

Kent Russel P.

Intel Customer Support Technician