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Intel Graphics center not loading

JamesMay87
Beginner
1,307 Views

JamesMay87_0-1654534094392.png

Stuck loading on this and cannot not get past this loading screen. Been at this for days and wont open.

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5 Replies
megan3000
Valued Contributor I
1,288 Views

Have you tried to uninstall the app and then re-download and install it again from the MS store?

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JamesMay87
Beginner
1,277 Views
Yes I have tried and it didn't work
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Jean_Intel
Moderator
1,265 Views

Hello JamesMay87,


Thank you for posting on the Intel️® communities.  


In order to have a better understanding of your issue, please provide me with the following:

  • When did the issue start?
  • Was there a major hardware or software change before the issue started?
  • Create a report using the Intel®️ System Support Utility (Intel®️ SSU)  


You should confirm if the system meets the following minimum system requirements:

  • 6th Generation Intel® processor or newer
  • Windows® 10 version 1709 or higher
  • Windows® 10 DCH Intel® Graphics Driver version 25.20.100.6618 or newer


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
1,253 Views

Hello JamesMay87,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
1,236 Views

Hello JamesMay87,

 

I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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