Intel Graphics center not loading

[JamesMay87]

Stuck loading on this and cannot not get past this loading screen. Been at this for days and wont open.

[megan3000]

Have you tried to uninstall the app and then re-download and install it again from the MS store?

[JamesMay87]

Yes I have tried and it didn't work

[Jean_Intel]

Hello JamesMay87,

Thank you for posting on the Intel️® communities.  

In order to have a better understanding of your issue, please provide me with the following:

• When did the issue start?
• Was there a major hardware or software change before the issue started?
• Create a report using the Intel®️ System Support Utility (Intel®️ SSU)  
  • Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click on "Next"; then "Save." 

You should confirm if the system meets the following minimum system requirements:

• 6th Generation Intel® processor or newer
• Windows® 10 version 1709 or higher
• Windows® 10 DCH Intel® Graphics Driver version 25.20.100.6618 or newer

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello JamesMay87,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello JamesMay87,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.