Intel HD 4000 freezes my computer

[ptamp]

hi sir i have this problem with my laptop acer core i5 intel hd4000 6g memory

when i try to watch movie in full screen after 5 to 6 mins the movie lags and the picture moves slowly but the sound working ok and when i try to move my mouse the picture fast forward working normaly and then after 5 minutes again in full screen mode when not moving the mouse the movie lag again.

how do i fix this problem sir

pls rply ASAP thank you

and also sir please send me a direct message if you know how to fix thank you

god bless sir

[Kevin_M_Intel]

Hello prince.tamparong

I recommend you doing the following:

1. Uninstall the current driver you have installed from Control panel or from Device Manager.
2. Download the latest driver available from our side at the link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=22842&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=22842&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng

It is important to mention that the driver we provide is a generic driver. In the case that the driver is not working for your unit, I recommend you contacting the system manufacturer so they can provide the driver they designed specifically for your unit.