Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Intel HD 4000 graphic driver

idata
Community Manager
8,214 Views

I'm not happy Intel since Microsoft has came out with Windows 10.1 July 29 / 2016 and yet no updated driver for the hd 4000 graphic

0 Kudos
13 Replies
Loeschzwerg
New Contributor I
6,226 Views

Do you have any issues using this latest available Win10 driver (15.33.43.4425)? I know those were released before the "Anniversary Update" but usually there shouldn't be any problems.

idata
Community Manager
6,226 Views

Yes, I do have problems . When I install the latest Windows 10 while it's installing at some point my screen goes black and nothing gets it back on . I'm left with pushing the power button and shutting down the system . If Intel would of came out with an update driver for this graphic I wouldn't be having these issues . And from what I gather it seem others are having the same problem . 4 year old system with Intel graphic and I can't even get it to load up ... This is not acceptable

idata
Community Manager
6,226 Views

Hello:

 

 

Thank you very much to Loeschzwerg for the information posted previously.

 

 

To Dude9O5:

 

 

First of all, let me apologize for any inconvenience in trying to get the graphics driver.

 

 

Also, I wanted to confirm the information above, here is the link for the driver 4425, that it is for Windows® 10:

 

 

https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8... https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8...

 

 

Any questions, please let me know.

 

 

Alberto

 

idata
Community Manager
6,226 Views

That driver is to old for the latest Windows 10

idata
Community Manager
6,228 Views

Hello Dude9O5:

 

 

Thank you very much for providing that information.

 

 

In order to better assist you:

 

 

What is the model of the board?

 

 

What is the model of the processor?

 

 

If this is a laptop, what is the model of the laptop?

 

 

The reason we need that information is because the computer might not be fully compatible with Windows®10.

 

 

You can also use the Microsoft drivers by doing a Windows update.

 

 

Any questions, please let me know.

 

 

Alberto

 

idata
Community Manager
6,228 Views

My laptop is compatible with 10, what system which is only 4 years old not ? i7 processor lol it's intel and they should be updating this graphic driver .

idata
Community Manager
6,228 Views

Hello Dude9O5:

 

 

Thank you very much for letting us know that the laptop is fully compatible with Windows® 10.

 

 

In order for us to look for different graphics drivers that might fix this problem, we need the model of it, so, could you please provide the model of the laptop?

 

 

That information will also let us verify the specifications of the chipset of the laptop.

 

 

Any questions, please let me know.

 

 

Alberto

 

idata
Community Manager
6,228 Views
Loeschzwerg
New Contributor I
6,228 Views

Your laptop does have a GT630M as a secondary GPU, so the "blackscreen" problem could be also related to Nvidia Optimus technology.

Deactivate the Nvidia card in the Bios settings (if possible) and try the installation/update of the Win10 "Anniversary Update" again. When the installation finished successfully, activate the GT630M and install the graphics drivers provided on the Nvidia homepage.

idata
Community Manager
6,228 Views

Hello:

 

 

Thank you very much to Loeschzwerg for the information posted previously.

 

 

To Dude9O5:

 

 

I just wanted to confirm the information posted previously, on the following link you will be able to get the Nvidia drivers:

 

 

http://www.nvidia.com/Download/index.aspx?lang=en-us http://www.nvidia.com/Download/index.aspx?lang=en-us

 

 

Another option will be to get the driver from ASUS's web site directly, but in there it shows the drivers are only available for Windows® 7 and 8, which means the laptop is not compatible with Windows® 10, as you can confirm on the following link:

 

 

https://www.asus.com/Notebooks/N56VM/HelpDesk_Download/ https://www.asus.com/Notebooks/N56VM/HelpDesk_Download/

 

 

In that case you can always get in contact with ASUS directly for further assistance on this matter:

 

 

ASUS's support site: https://www.asus.com/us/support/ https://www.asus.com/us/support/

 

 

ASUS's phone number; 1-812-282-2787

 

 

Any questions, please let me know.

 

 

Alberto

 

VPisa1
Beginner
6,228 Views

I also have problems on my Acer Aspire V5-572G (i5-3337U + GT750M).

In some applications I have BSOD caused by Intel graphics driver. (ACDSee, iRST, Device Manager). If I disable NVidia card, I have no BSOD's.

Waiting for update and i'll be perfect if driver for our graphics will be updated simultaneously with newest graphic drivers.

idata
Community Manager
6,228 Views

Hello PerezChilli:

 

 

We will be more than glad to assist you in trying to fix this problem.

 

 

For us to be able to start an investigation on this subject, please submit your inquiry on a new thread, the reason for that is that every scenario is different, even if the same product is being used, so, for us to further assist you and also in order for us to help you with the specific problem, please submit a new thread.

 

 

Let me apologize for any inconvenience.

 

 

Regards

 

 

Alberto

 

zwartsjohn
Beginner
1,664 Views

hello albert all the drivers you refer to are deletted

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