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Beginner
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Intel HD 4600 problems

Hi,

I'm facing some graphical issues with a Toshiba laptop that have an HD 4600.

To show better what's wrong i'll put some images.

https://ibb.co/iMnRO6 IMG 2141 — imgbb.com

https://ibb.co/fNY0i6 IMG 2140 — imgbb.com

https://ibb.co/fhafi6 IMG — imgbb.com

https://ibb.co/fi7FGR IMG 2137 — imgbb.com

So far, i have already tested several versions of drivers, runned an malware and AV scan, sfc /scannow, OS upgrade W7 > W10 and it still the same.

Right now, i've uninstalled the Intel display driver and it's working fine, but i've lost the hability to connect the computer to the projector.

Can it be the HW failing?

Appreciate some help because i'm running out of ideas. .

Thank you.

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8 Replies
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Community Manager
39 Views

Hello calmeidaFF,

 

 

I understand you are getting artifacts on the screen.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

If possible try connecting an external monitor and let me know if issue persists or not.

 

 

Let me also know if there was any type of hardware or hardware change before the issue started happening.

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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Beginner
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Hi Fred,

Thank you for your answer.

"In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility"

Ok, the txt is attached.

"If possible try connecting an external monitor and let me know if issue persists or not."

Yes, the issue persists.

"Let me also know if there was any type of hardware or hardware change before the issue started happening."

No changes.

Regards

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Highlighted
Community Manager
39 Views

Hello calmeidaFF,

 

 

Thanks for the information you sent to me.

 

 

I would like you to try updating the graphics driver. Please download graphics driver that is on this link https://downloadmirror.intel.com/26544/eng/win64_153633.4578.zip https://downloadmirror.intel.com/26544/eng/win64_153633.4578.zip

 

 

As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this link https://www.intel.com/content/www/us/en/support/articles/000005474/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005474/graphics-drivers.html

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.
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Community Manager
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Hello calmeidaFF,

 

 

I was wondering if you still need assistance regarding the artifacts you were getting on the screen. In case you still need assistance just let me know.

 

 

Regards,

 

Fred D.
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Beginner
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Hello Fred,

I'm sorry for the delay of my answer.

No, the problem persists unfortunately.

We ended up to buy another computer because that was a work laptop.

I truly believe that's a hardware problem.

But if you have something to test please tell me.

I still have the computer.

Thank you.

Regards,

calmeidaFF

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Community Manager
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Hello calmeidaFF,

 

 

The issue looks like hardware related problem due to the artifacts you are getting on the screen.

 

 

You may also try contacting Toshiba* in order to check if they can run some hardware tests. This link will give you their contact information https://support.toshiba.com/contact https://support.toshiba.com/contact

 

 

Regards,

 

Fred D.
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Beginner
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I have installed the latest driver for the 4600 on a Dell OptiPlex W7 64bit. I still cannot get the display ports to clone. The software will clone to some nonexistent virtual montor but not the HD monitor I have connected to a display port adapter (the adapter works on other computers). How can I get the computer to Clone?

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Community Manager
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DJINTELDUMB,

For us to further assist you and to help you with the specific problem, please create a new thread, make sure to add all the details in regard to your system. This way the next agent will have a better look at your specific scenario, you can add this thread as a reference but I recommend creating a new thread in order to isolate your case.

Regards,

Amy C.

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