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Intel HD 520 and OpenGL compatibility issues

Dear support community,

My company develops specialized CAD software. Very rarely, we run into compatibility issues with OpenGL and certain graphics cards or chipsets. In the past 15 years, there have only been one compatibility issue with the Nvidia Quadro K1100 series card and certain sets of NVidia drivers.

Recently, we were contacted by a client who is having trouble with our CAD software on an Intel HD Graphics 520 chipset. After some troubleshooting, we have found that the program crashes on the initialization of the OpenGL context (API function wglCreateContext(...)). Some research on the Intel HD 520 chipset/drivers shows that there is extensive OpenGL compability problems with this card and many popular games, CAD programs, screensavers, etc.

Suspecting a bad set of drivers, we asked our client to update to the latest drivers (15.45.10.4542, https://downloadcenter.intel.com/download/26404/Graphics-Intel-Graphics-Driver?product=88355 Download Intel® Graphics Driver). There was no change and the program still encountered an error (Error -2147417848 (&H80010108): The object invoked has disconnected from its clients.). We also developed a OpenGL text program, which shed more light on the error and instead gave a BEX error (see attached image, sorry it is in French). Now, it is not possible for VB6 to create a BEX error on its own, therefore this must be happening inside the graphics driver routines...

Next, we asked our client to update to the BETA drivers (15.45.12.45552, https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88355 Download Intel Graphics Beta Driver [15.45]). The client was able to run our CAD software - however other CAD software on the client computer was no longer functional.

Any guidance or driver recommendations would be very helpful. These errors are very rare, but extremely frustrating to resolve.

 

Best regards,

 

Adam Kaplan
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Community Manager
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Re: Intel HD 520 and OpenGL compatibility issues

Hello Adam.Kaplan:

 

 

Thank you very much for letting us know those details.

 

 

As a troubleshoot step what we can try now is to install an older driver, because the problem could be related to a conflict with the new drivers versions.

 

 

Please try the following driver for Intel® HD Graphics 520 controller:

 

 

Driver 4501:

 

 

https://downloadcenter.intel.com/download/26228/Graphics-Intel-Graphics-Driver-for-Windows-10-and-Wi... https://downloadcenter.intel.com/download/26228/Graphics-Intel-Graphics-Driver-for-Windows-10-and-Wi...

 

 

Driver 4352:

 

 

https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th... https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th...

 

 

Please let me know the results of trying those drivers.

 

 

Which Windows version is the client using?

 

 

Any further questions, please let me know.

 

 

Regards

 

 

Alberto

 

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Re: Intel HD 520 and OpenGL compatibility issues

Alberto,

 

Thank you for your help. My client has tested the suggested drivers, the results:

- Driver 4501 : OK with CAD software but other software does not run (same problem as driver 15.45.12.45552)

 

- Driver 4352 : Not OK with CAD software, but works OK for other software.

 

The Client is running Windows 7 64-bit. Any troubleshooting steps you can provide will be appreciated. It seems the drivers are truly very poor for the HD 520, lot of problems on support forums...

-Adam

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Re: Intel HD 520 and OpenGL compatibility issues

Hello Adam.Kaplan:

 

 

You are welcome.

 

 

Thank you very much for letting us know that information.

 

 

In that case we will start an investigation in order to try to find a possible solution for this matter.

 

 

As soon as I get any updates, I will post all the details on this thread.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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Re: Intel HD 520 and OpenGL compatibility issues

Alberto,

Thank you. Please let me know if you need a copy of our software for testing, I can provide either an OpenGL test driver or a demo installation for our CAD software.

We eagerly await your response.

Best regards,

Adam Kaplan.

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Re: Intel HD 520 and OpenGL compatibility issues

Hello Adam.Kaplan:

 

 

You are welcome, thank you very much.

 

 

Sure, but before we try that, I just wanted to let you know that there is a new graphics version available, it is version 4590, please try that driver and let us know the results.

https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?pr... https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?pr...

Once you installed that driver, right click anywhere on the desktop and look for the option: Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to this thread, so we can verify it, that is the graphics report.

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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Re: Intel HD 520 and OpenGL compatibility issues

Hello Adam.Kaplan:

 

 

I just wanted to check if you saw the information we are requesting on the previous thread?

 

 

And if the problem persists after trying that driver, the yes, if you have the option to provide a copy of your software it will be really helpful.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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Re: Intel HD 520 and OpenGL compatibility issues

Thanks Alberto,

I heard back from my customer today. His response was "I tried that driver but I still have the same problem... ".

It does not appear he followed the instructions about the report file, is this neccisary to move forward? If so, I will ask him for it. He did say he was having similar problems on another box with a Nvidia Quadro K2200 (another card with known OpenGL compatibility issues).

Regarding the software - we have two abilities for you to try without the need for a license. I will private message you the download links.

Thank you for your help and for following up.

Adam Kaplan.

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Re: Intel HD 520 and OpenGL compatibility issues

PM sent, hopefully you can get it.

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Re: Intel HD 520 and OpenGL compatibility issues

Alberto, I tried PM but I got a message saying it could not be delivered. I am going to bit.ly the URL's to prevent them from being cached by Google, Yahoo, etc.

 

 

A full demo of the software can be downloaded here:

 

http://bit.ly/2lTraJu http://bit.ly/2lTraJu

 

 

After you have installed the demo, all the DLL's should be installed to run this OpenGL test driver. TheA OpenGL test driver (with the BEX error) can be downloaded here:

http://bit.ly/2mBGRoK

 

 

I appreciate your help.

 

-Adam Kaplan
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Re: Intel HD 520 and OpenGL compatibility issues

Hello:

 

 

Thank you very much for providing that information, we really appreciate that, not sure waht happened with the PM, it seems to be working fine.

 

 

Now, I will try to install the application in one of the systems in our lab and run the OpenGL test driver in order to try to replicate the issue.

 

 

As soon as I get any updates, I will post all the details on this thread.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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Re: Intel HD 520 and OpenGL compatibility issues

Hello,

Just some more information here, not sure how helpful it will be. We had similar OpenGL initialization problems with a Nvidia Quadro K1100 card on a laptop in 2014/2015.

This customer was able to correct the problem with updated drivers. He is currently stable running NVIDIA Quadro K1100M driver 21.21.13.6909 (Date: 8/1/16). This same driver is also used with a NVIDIA Quadro 3000M card with no reported problems.

Thanks again for your help,

Adam

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Re: Intel HD 520 and OpenGL compatibility issues

Hello Adam.Kaplan:

 

 

Thank you very much for providing those details, they are really helpful for us to continue reviewing this case.

 

 

As soon as I get any results, I will post all the information on this thread.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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Re: Intel HD 520 and OpenGL compatibility issues

Hello Adam.Kaplan:

 

 

I just wanted to let you know that I tried to replicate the issue, I used the Intel® NUC6i3SYH, the processor on that NUC works with Intel HD Graphics 520.

 

 

I installed graphics driver 4590, and did a BIOS update to version 0057 which is the latest one.

 

 

I ran the demo you gave me and I was able to initialize it with no problems, I also ran the OpenGL display test and I did not get the error message the customer was reporting:

 

 

 

I hope that information was useful for you and for the customer, if by any chance you need further assistance on this matter please let me know.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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Re: Intel HD 520 and OpenGL compatibility issues

Hello Adam.Kaplan:

 

 

I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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