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Intel HD 520 don't HDMI output

ДИван1
Beginner
3,562 Views

Hello!

I have a problem with HDMI output on Windows 10 with Intel HD 520.

I has a laptop Dell Latitude E5570 with Ubuntu installed. I tested HDMI on Ubuntu and it was work.

After I installed Windows 10 and update all drivers from Dell site, I can't connect my projector Optoma HD20 - it don't see HDMI input.

I tried to remove drivers and install it again with reboot many times, but no luck.

Help me, please.

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2 Replies
idata
Employee
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Hello seventh:

 

 

Thank you very much for providing those files.

 

 

I can see here that the driver currently installed is version 4574, on the following link you will find different drivers, please try to install them in order to try to fix the problem:

 

 

First try Beta 4590:

 

 

https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355 https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355

 

 

If the problem remains try driver 4552:

 

 

https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88355 https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88355

 

 

Not sure if you tried the following driver already, it is version 4483 provided by Dell, you can try it if the problem persists:

 

 

http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e5570-laptop/drivers/advanced http://www.dell.com/support/home/us/en/19/product-support/product/latitude-e5570-laptop/drivers/advanced

 

 

Did you test it with a different HDMI cable?

 

 

If you connect the laptop to a PC monitor does it work fine?

 

 

This is just to rule out a possible problem with the HDMI port itself or the cable.

 

 

Any further questions, please let me know.

 

 

Regards

 

 

Alberto

 

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ДИван1
Beginner
2,007 Views

Thank you very much for your answer!

Installation of your first two links exited with error that the drivers are not valid for my computer. I don't know why. I see that Dell drivers versions start at 20.19, 21.20, but all yours at 15 - is it ok?

So, I again as a first time after Windows installation tried latest 20.19.15.4483 from Dell site with no luck and then the oldest 20.19.15.4444 - and it work! After that, just for expiriment I downloaded pre-latest from Dell site 20.19.15.4454 and it also work! So I stopped on it

As I understand, the problem is between 4454 and 4483. I opened for experiments, so if you get me another proper links - I'll try it.

Thank you again for your help!

______________

Sorry for my English

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